Tessa Shoultz
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
36
36
years of professional experience
Work History
Call Center Representative
Express Employment/ O'Neil Steel/Perry Supply
04.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Greeted all clients and visitors ensuring that they received an outstanding first impression of the company
Administrative Assistant/ Case Worker
Transition Planning
04.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant/Receptionist
ICustom Cabinetry
09.2020 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Designed cabinets for new and existing construction.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Accounts payable through Quickbooks.
- Supported Office Manager
Substitute Teacher
Jefferson County Board Of Education
08.2009 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Administrative Assistant/Customer Service Representative
Harcros Chemicals
12.2017 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted call-in customers with questions and orders.
Elementary School Teacher
Flint Hill Christian School
08.2008 - 05.2009
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
Administrative Assistant
Enjoy The City
10.2007 - 01.2008
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
Executive Assistant/Administrative Assistant/Customer Service Representative Team Lead
Success Products
10.2004 - 05.2007
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Consultant/Unit Manager
Creative Memories
10.1994 - 05.2004
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Lead a group of women guiding them with their sales position to be a successful sales person.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Elementary School Teacher
Jefferson County Board Of Education
08.1988 - 06.1995
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
- Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
Education
Bachelor of Science - Early Childhood Education
Auburn University
Auburn, AL05.1988
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Computer Skills
- Strong Problem Solver
- Scheduling
- Microsoft Office Suite
Timeline
Call Center Representative
Express Employment/ O'Neil Steel/Perry Supply
04.2023 - Current
Administrative Assistant/ Case Worker
Transition Planning
04.2022 - 01.2023
Administrative Assistant/Receptionist
ICustom Cabinetry
09.2020 - 05.2022
Administrative Assistant/Customer Service Representative
Harcros Chemicals
12.2017 - 06.2018
Substitute Teacher
Jefferson County Board Of Education
08.2009 - 03.2020
Elementary School Teacher
Flint Hill Christian School
08.2008 - 05.2009
Administrative Assistant
Enjoy The City
10.2007 - 01.2008
Executive Assistant/Administrative Assistant/Customer Service Representative Team Lead
Success Products
10.2004 - 05.2007
Sales Consultant/Unit Manager
Creative Memories
10.1994 - 05.2004
Elementary School Teacher
Jefferson County Board Of Education
08.1988 - 06.1995
Bachelor of Science - Early Childhood Education
Auburn University
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