Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tessa Simmons

Technical Support With Project & Marketing Leadership
Glenville

Summary

Hardworking professional with experience in retail management, customer service, and technical assistance. Skilled in leading teams, handling customer inquiries, and providing tech support in fast-paced settings. Proven ability to manage day-to-day operations, solve problems quickly, and ensure a positive customer experience. Strong multitasking skills and a focus on efficiency while keeping a friendly, customer-first attitude.

Overview

7
7
years of professional experience

Work History

Freelance Marketing Specialist

Freelance
01.2024 - Current
  • Created ads, flyers, and digital content for local businesses to promote services and increase customer engagement
  • Developed marketing strategies tailored to business needs and target audiences
  • Designed promotional materials and assisted with outreach for community events and sponsors
  • Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.

Technical Assistant

Glenville State University
06.2023 - Current
  • Routed phone calls to appropriate recipients and handled internal business correspondence
  • Developed scripts to automate routine tasks such as system monitoring or data gathering
  • Maintained network security through firewall configuration, patch management and user access control.
  • Updated account information in company databases.
  • Assisted with server maintenance, including backups, updates and patching.
  • Operated printers, copiers, or phone systems to facilitate office operations.
  • Served as point-person for support requests with clients and vendors.

Retail Store Manager

Glenville Tobacco and Vape
12.2023 - 04.2025
  • Oversaw day-to-day store operations to foster efficient and profitable operations.
  • Evaluated customer feedback and complaints to locate weaknesses and improve service.
  • Processed cash refunds and merchandise credits and verified the inventory accurately reflected the merchandise transaction.
  • Analyzed sales data to identify areas for improvement in product selection or pricing structure.
  • Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
  • Provided exceptional customer service by responding quickly to inquiries, requests, and complaints.
  • Created and distributed training materials to staff members.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.

Server /General Cleaner

Sue Morris Sports Complex
05.2018 - 08.2023
  • Documented server configurations and changes in accordance with established change control procedures.
  • Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
  • Monitored food and beverage levels to satisfy customer needs.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Swept and mopped floors and removed trash.
  • Created and maintained an optimal communication chain, reducing guest dissatisfaction.

Education

Marketing And Business Management

Glenville State University
Glenville, WV
05.2001 -

Skills

  • Digital marketing
  • Communications management
  • Social media management
  • Dependable and reliable
  • Customer Service
  • Coaching and Mentoring
  • Stock management
  • Decision-Making
  • Problem-Solving
  • Highly motivated
  • Technology proficiency
  • Strong multi-tasking

Accomplishments

Initiated and helped create a community garden project that brought together nursing home residents, elementary school students, and local businesses to support food access and intergenerational connection. Led the planning and organization of the project, coordinated volunteers, and handled all marketing efforts including designing flyers, managing social media, and promoting community involvement. Secured sponsorships and donations from local businesses and helped ensure fresh produce reached lo-income families in the area.

Timeline

Freelance Marketing Specialist

Freelance
01.2024 - Current

Retail Store Manager

Glenville Tobacco and Vape
12.2023 - 04.2025

Technical Assistant

Glenville State University
06.2023 - Current

Server /General Cleaner

Sue Morris Sports Complex
05.2018 - 08.2023

Marketing And Business Management

Glenville State University
05.2001 -

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Tessa SimmonsTechnical Support With Project & Marketing Leadership
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