Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Tessa Smick

Summary

Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.

Overview

15
15
years of professional experience

Work History

Senior Enterprise Account Consultant, Rentals|

Zillow Group
03.2021 - Current
  • Supports Zillow's top partner, Greystar
  • Consistently meets and exceeds monthly support targets for onboarding and listing support
  • Offers technical support to sales partners and clients, resolving customer requests and concern through collaboration with multiple departments
  • Continuously trains the sales team on optimizing partnerships with support to enhance the client experience
  • Established and maintain "Support Pro of the Quarter" program to enhance support team morale
  • Completed LEEP Level 1 (Leadership Entrance Experience Program) to enhance leadership skills

Inside Sales Manager

Funko
01.2015 - 01.2020
  • Managed 122 accounts, including 46 licensors and 5 distribution channels.
  • Top licensor accounts managed: AMC Networks, Coca-Cola, Disney/Marvel/Lucas, McDonald's, Kellogg, Twentieth Century Fox, Viacom, Warner Bros.
  • Onboarded new customers and new licensors while acting as point person for new licensor accounts.
  • 2020 managed a book of business valued at 15 million dollars.
  • Point person for new policy changes for sales team and implementation.
  • Configured customer item setups and conducted customer relations support.

Inside Sales Representative

Laird Plastics
01.2013 - 01.2015
  • Brought in over $850,000 in gross sales in 2014 with an average margin of 36%
  • Coordinated shipping and receiving schedules for customer specific products
  • Managed incoming sales and customer service calls

Counselor

Center For Discovery
01.2010 - 01.2012
  • Counselor for adolescents at an inpatient facility for the treatment of eating disorders through daily contact, group sessions, and interventions

Inside Senior Sales Representative

Quote Wizard
01.2013
  • Made over 75 outbound calls per day, in addition to fielding incoming sales calls and interest inquiries submitted online.
  • Maintained a well-organized and efficient pipeline of prospective clients
  • Trained sales staff on how to execute a successful one-day sale
  • Acquired new clientele through outbound calls
  • Highest projected and actual revenue made for the month of June, exceeding goals by over 112%, June salesperson of the month

Education

Bachelor of Arts - Social Sciences

Washington State University
01.2009

Skills

  • Google Ad Manager
  • Google Docs
  • Microsoft Dynamics CRM
  • Microsoft Office Suite
  • Salesforce CRM
  • Zendesk Sell CRM

Timeline

Senior Enterprise Account Consultant, Rentals|

Zillow Group
03.2021 - Current

Inside Sales Manager

Funko
01.2015 - 01.2020

Inside Sales Representative

Laird Plastics
01.2013 - 01.2015

Inside Senior Sales Representative

Quote Wizard
01.2013

Counselor

Center For Discovery
01.2010 - 01.2012

Bachelor of Arts - Social Sciences

Washington State University
Tessa Smick