Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tessa Smith

Creswell,OR

Summary

Resourceful criminal justice professional known for high productivity levels and efficiency in task completion. Specialized in case management, risk assessment, and creating individualized treatment plans. Proficient in communication, empathy, and problem-solving to navigate complex cases and foster positive outcomes.

Overview

17
17
years of professional experience

Work History

Parole & Probation Officer

Lane County Parole and Probation
Eugene , OR
12.2016 - Current
  • Oversee behavior of individuals on probation or parole to ensure compliance with releasing authorities.
  • Develop case management plans for clients, including referrals to community resources and services.
  • Provide guidance and support to clients on issues related to substance abuse, mental health, education, and job training.
  • Maintain detailed records of client progress in accordance with departmental and state guidelines.
  • Assess risk factors, including criminal history, attitudes, and orientation, as well as other areas of need, to determine client risk levels and pathways into the criminal justice system.
  • Create individualized treatment plans for clients based on their needs and barriers.
  • Conduct home visits to assess compliance, community safety risks, and verify housing status of clients.
  • Train new employees, utilizing the PTO program, on agency policy and procedures.
  • Conduct hearings as required for clients on parole or post-prison supervision.
  • Facilitate PTO training courses, as well as Outward Mindset.

Dispatcher

Lane County Sheriff's Office
Eugene, OR
10.2009 - 12.2016
  • Received emergency and non-emergency calls from the public, determined nature of call and dispatched appropriate personnel.
  • Monitored radio frequencies to ensure proper communication between officers in the field and dispatch staff.
  • Coordinated with other law enforcement agencies to provide assistance during high priority events or incidents.
  • Maintained accurate records of all calls received and actions taken for future reference.
  • Dispatched units to a variety of locations based on priority levels and available resources.
  • Provided pre-arrival instructions over the phone when necessary for medical emergencies.
  • Trained new employees on proper use of dispatch protocols and procedures.

Teller

Chase Bank
Eugene, OR
10.2007 - 10.2009
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.

Education

Bachelor of Science - Criminal Justice And Criminology

Portland State University
Portland, OR

Skills

  • Training and mentoring
  • Verbal and written communication
  • Case Management
  • Leadership
  • Empathy
  • Facilitator and Coach
  • De-escalation Techniques
  • Conflict resolution

Timeline

Parole & Probation Officer

Lane County Parole and Probation
12.2016 - Current

Dispatcher

Lane County Sheriff's Office
10.2009 - 12.2016

Teller

Chase Bank
10.2007 - 10.2009

Bachelor of Science - Criminal Justice And Criminology

Portland State University

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Tessa Smith