Tessa Smith
Frankston,Texas
Summary
Safety-focused, service-driven professional with hands-on experience in retail operations, aquatic safety, and military law enforcement. Certified in CPR and First Aid; experienced in emergency response and water rescue, conflict de-escalation, cash handling and register reconciliation, and training new team members. Known for calm decision-making under pressure, adaptability, critical thinking, and compassionate communication. Currently studying nursing and seeking roles that combine care, public safety, and leadership.
Overview
3
3
years of professional experience
Work History
Military Police LEO
U.S. Army
San Antonio
08.2024
Lifeguard
Waterpark at the Villages
Flint, TX
05.2024 - 11.2025
- Monitored aquatic areas and patron activity to enforce safety rules and prevent incidents through proactive surveillance.
- Responded quickly to emergencies, performing water rescues and administering first aid and CPR when necessary; coordinated with emergency services as needed.
- Performed routine safety inspections, maintained rescue equipment readiness, and reported hazards to management.
- Delivered courteous guest service by educating patrons on rules and assisting with special needs to enhance the visitor experience.
- Participated in ongoing training and emergency drills to maintain readiness and compliance with facility safety procedures.
Cashier
Brookshires Grocery Company
Flint, TX
03.2023 - 05.2024
- Delivered friendly, efficient checkout and customer service in a high-volume grocery environment; processed cash, credit and EBT payments, and managed returns and exchanges according to company policy.
- Maintained cash-handling integrity by reconciling registers at shift end and preparing accurate deposits.
- Resolved customer inquiries and complaints professionally, escalating complex issues to supervisors to ensure timely resolution and satisfaction.
- Supported store operations by restocking shelves, rotating perishables, executing promotional displays, and monitoring inventory levels on the sales floor.
- Trained and mentored new cashiers on POS operation, refund procedures, and customer service standards.
- Followed loss-prevention and safety procedures to protect assets and ensure a safe shopping environment.
Education
High School Diploma -
Frankston High School
Frankston, TXNursing
Stephen F. Austin State University
Nacogdoches, TX12-2025
Dual Credit- Online Enrollment - Criminal Justice
Trinity Valley Community College
05-2022
Skills
- Adaptability
- Problem-Solving Skills
- Experienced in collaboration, as well as Leadership
- Effective Teamwork Management
- Compassion
- Critical Thinking
Timeline
Military Police LEO
U.S. Army
08.2024
Lifeguard
Waterpark at the Villages
05.2024 - 11.2025
Cashier
Brookshires Grocery Company
03.2023 - 05.2024
Nursing
Stephen F. Austin State University
Dual Credit- Online Enrollment - Criminal Justice
Trinity Valley Community College
High School Diploma -
Frankston High School