Tessa Stevens
Mahnomen,MN
Summary
Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.
Dependable Feeder offering five years of experience in production and manufacturing settings. Detail-oriented with commitment to safety and quality. Adept at training new employees on processes and procedures.
Competitive E-commerce Executive with significant leadership experience in the casino industry. Exceptional history of breaking into new markets and driving market share growth. Motivating team manager with strengths in coaching and mentoring.
Outgoing Certified Server Trainer with proven ability to drive sales through excellent customer service. Experienced with training and coaching new servers on sales techniques and menus while multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Lead Medical Support Assistant
White Earth Health Center
White Earth, MN
06.2018 - 11.2019
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Created and maintained accurate and confidential patient files.
- Supervised and trained admitting, billing and collection staff.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
- Maximized office efficiency by answering more than twenty incoming calls per day to provide office information and transfer calls to desired personal.
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Interviewed patients to collect medical information and insurance details.
Front Desk Lead
Shooting Star Casino
Mahnomen, MN
01.2014 - 01.2016
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Oversaw office inventory by restocking supplies and submitting purchase orders for new supplies and hotel products.
- Maintained professional tone at all times, including during peak rush hours.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Monitored daily and weekly schedules and monthly calendar obligations for new front desk clerks.
- Greeted customers, answered general questions and directed to appropriate locations.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Responded to customer concerns and issues by talking with customers and making sure i took care of the guest concerns.
- Answered calls to help over fifty customers each day.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Bingo Cashier
Shooting Star Casino
Mahnomen, MN
01.2012 - 01.2014
- Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Monitored multiple databases to keep track of all company inventory.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Casino Host
Shooting Star Casino
Mahnomen, MN
01.2010 - 01.2012
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Monitored multiple databases to keep track of all company inventory.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Effectively controlled the release of proprietary and confidential information for general client lists.
Education
Associate of Arts - Human Services
White Earth Tribal And Community College
Mahnomen, MN05.2016
Skills
- Cytology analysis
- Patient evaluation
- Abuse identification
- Advanced retouching
- Confidentiality
- Excellent communication
- Tutoring and coaching
- Greeting and seating
- Purchasing oversight
- Problem-solving
Timeline
Lead Medical Support Assistant
White Earth Health Center
06.2018 - 11.2019
Front Desk Lead
Shooting Star Casino
01.2014 - 01.2016
Bingo Cashier
Shooting Star Casino
01.2012 - 01.2014
Casino Host
Shooting Star Casino
01.2010 - 01.2012
Associate of Arts - Human Services
White Earth Tribal And Community College