Tessa Stivers
Sonora,KY
Summary
Dynamic individual with a proven track record at Travel Centers of America, excelling in budget management and employee development. Expert in fostering strong vendor relationships and enhancing customer satisfaction. Successfully implemented strategies that boosted sales and profitability, while cultivating a motivated team dedicated to achieving goals.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2016
2016
years of professional experience
Work History
General Manager
Travel Centers of America
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
Cafe Manager
Speedway Llc.
05.2006 - 06.2015
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Crew Leader
Golden Corral Buffet and Grill
02.1998 - 04.2006
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Education
East Hardin High
Elizabethtown, KYSkills
- Customer relations
- Staff training
- Inventory control
- Employee scheduling
- Schedule management
- Staff motivation
- Vendor relationships
- Consistently meet goals
- Employee development
Timeline
Cafe Manager
Speedway Llc.
05.2006 - 06.2015
Crew Leader
Golden Corral Buffet and Grill
02.1998 - 04.2006
General Manager
Travel Centers of America
East Hardin High
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