Tessa Truex
Waterloo
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Furniture Consultant
Neighborhood Home
07.2023 - Current
- Work with customers to understand their furniture needs, provide expert advice, and showcase products to drive sales and meet customer satisfaction goals
- Stay up-to-date on product features, benefits, and inventory; conduct product demonstrations and presentations to customers
- Meet and exceed sales targets through in-store consultations and online sales initiatives
- Create and manage online listings for furniture products, ensuring accuracy and up-to-date information; monitor online sales performance and adjust strategies as needed
- Provide exceptional customer service, address customer concerns, and resolve issues promptly to maintain customer loyalty and drive repeat business
- Track sales performance, analyze sales data, and provide insights to inform sales strategies and improve overall sales performance.
Makery Manager (Store Manager)
Buff City Soap
10.2021 - 07.2023
- Led a high-performing team to drive sales growth, enhance customer experience, and maintain a visually appealing store environment
- Developed and implemented strategies to achieve sales targets, increase customer loyalty, and improve store profitability
- Analyzed sales data and market trends to inform business decisions and collaborated with district managers to share best practices
- Recruited, trained, and developed team members to achieve their full potential and ensured compliance with company policies and safety standards
- Supervised the production of handmade body care products, ensuring quality and consistency in every item
- Maintained the highest health and safety standards in the store, adhering to company protocols and regulatory requirements for the production and sale of body care products.
Retirement Specialist
Principal Financial Group
07.2019 - 10.2021
- Basic computer skills with ability to efficiently navigate within numerous software and web applications; multitasking and attention to detail are key to being efficient
- Ability to acquire proven understanding of business unit products, processes and systems
- Explaining retirement benefit plan policies, procedures, and legal requirements to participants
- Conducting retirement and benefits-related calculations and analysis, including withdrawal of contributions, and deferred retirement
- Managed and administered retirement plans for thousands of clients, ensuring compliance with all applicable laws and regulations
- Processed employee contributions, loan requests, distributions, and rollovers accurately and in a timely manner
- Collaborated with HR departments to educate employees on retirement plan options and provide guidance on investment choices
- Resolved participant inquiries regarding eligibility, vesting, contribution limits, and other retirement plan-related matters
- Maintained up-to-date knowledge of ERISA regulations, tax laws related to retirement plans, and industry best practices
Administrative Assistant
Elks Lodge
09.2018 - 08.2019
- Answer incoming calls and handling accordingly
- Assist with preparing company mailings
- Entry of invoices and other data in Peach Tree
- Input and monitor bar inventory
- Counting and handling of large amounts of cash, preparing cash bags, deposits, and money orders
- Prepare meal and drink tickets for events
- Various other office tasks as needed.
Store Manager
Stuffems Toy Shop
04.2018 - 08.2019
- Opening/closing store including cash counts and deposits
- Creating schedule for myself and staff, making accommodation when possible
- Supervising staff on duty and assigning duties as needed
- On call when off duty for store and employee issues
- Handling customer complaints professionally and effectively
- Hand sewing product to prevent shrink
- Keep store clean and presentable at all times
- Provide world class customer service and relay information on our service
- Awareness of surroundings, preventing and recognizing shoplifting
- Monitoring rentals of motorized animals, ensuring great experience and safety
- Document coin usage, ride counts, and battery levels of disable animals
- Host parties including birthdays, team building, and other events
- Packaging products accurately and neatly for online ordering
- Merchandising of new products
- Entering stock into inventory accurately, auditing inventory and price tags.
Banquet Server, Hostess
Elks Lodge
12.2013 - 08.2019
- Greeting and seating guest in a timely manner
- Providing water and menus for guest in a timely manner
- Serving large events, including food and drink
- Handling customer requests
- Clearing dishes and trash from tables in a timely manner
- Helping with setup and cleaning up of events
- Providing World Class Customer Service
Body Care Manager
Natural Grocers
08.2017 - 01.2018
- Responsible for World Class Customer Service within the department, in store and over the phone
- Supervising and delegating tasks to staff
- Responsible for ordering and merchandising within the department
- Maintaining low out of stock, special ordering for customer requests, stocking, and working back stock often
- Monitoring and preventing shrink
- Worked with my department assistant manager to maintain cleanliness, proper rotation, and routine date checks of all products in the department
- Responsible for monitoring sales and discontinuing slow selling product as needed, while also researching new products and meeting with company vendors to bring in new products
- Implementing strategies to increase sales
- Responsible for opening and closing the store, including paperwork, money deposits, and change orders
- Manager On Duty' - Responsible for answering phone before 3rd ring, responding to manager calls/ overrides at check out registers, handle customer complaints accordingly, and setting and maintaining the pace and tasks of store employees.
Grocery/Dairy/Frozen/Bulk Assistant Manager
Natural Grocers
11.2016 - 08.2017
- Responsible for providing World-Class Customer Service within both departments, in store and over the phone
- Solely in charge of the bulk department, including ordering, special ordering for customers, and stocking
- Manager On Duty' - Responsible for answering phone before 3rd ring, respond to manager calls/ overrides at check out registers, handle customer complaints accordingly, and setting and maintaining the pace and tasks of store employees
- Maintained a clean and organized freezer section, ensuring that all products were properly stocked and rotated to maintain freshness
- Assisted in receiving and inspecting deliveries of frozen dairy products, checking for quality and accuracy
- Collaborated with team members to ensure smooth daily operations, including restocking shelves, cleaning work areas, and assisting other departments as needed
- Demonstrated strong product knowledge by being able to answer customer inquiries about ingredients, nutritional information, allergens, etc
- Achieved consistently high scores on mystery shopper evaluations through excellent product knowledge and friendly service
- Closely monitored inventory levels of frozen dairy products to prevent stock outs or overstock situations
Education
and Licenses -
August 2017 - undefined
High School Diploma - undefined
Denver Senior High School
Denver, IASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Relationship building
- Documentation and reporting
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Home Furniture Consultant
Neighborhood Home
07.2023 - Current
Makery Manager (Store Manager)
Buff City Soap
10.2021 - 07.2023
Retirement Specialist
Principal Financial Group
07.2019 - 10.2021
Administrative Assistant
Elks Lodge
09.2018 - 08.2019
Store Manager
Stuffems Toy Shop
04.2018 - 08.2019
Body Care Manager
Natural Grocers
08.2017 - 01.2018
Grocery/Dairy/Frozen/Bulk Assistant Manager
Natural Grocers
11.2016 - 08.2017
Banquet Server, Hostess
Elks Lodge
12.2013 - 08.2019
August 2017 - undefined
High School Diploma - undefined
Denver Senior High School
and Licenses -
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