Tessa Vasilliu
Alliance,OH
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Kimble Companies, leveraging skills in Microsoft Office and client relations. Expert in driving revenue growth and streamlining processes, evidenced by a significant increase in efficiency. Demonstrates professional maturity and exceptional attention to detail, ensuring high-quality documentation. Dedicated, hardworking team player. Administrative professional with successful experience in fast-paced office settings. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Operations Clerk
Kimble Companies
02.2023 - Current
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
- Demonstrated strong attention to detail while reviewing contracts, invoices, and other documents for accuracy and completeness before processing or filing them away.
Revenue Specialist
Kenan Advantage
08.2021 - 11.2022
- Increased revenue by streamlining billing processes and implementing effective collection strategies.
- Streamlined financial operations by automating manual tasks, leading to increased efficiency and reduced errors.
- Improved financial reporting by conducting thorough account reconciliations and resolving discrepancies.
- Reduced outstanding debts by implementing a proactive collections process and establishing strong relationships with clients.
- Provided exceptional customer service to both internal stakeholders and external clients while handling sensitive financial matters promptly.
Direct Support Professional
The Arc Of Ohio
01.2011 - 08.2021
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Education
High School Diploma -
Sandy Valley High School
Magnolia, OH05.2003
No Degree - Vocational Nursing
Canton South High School
Canton, OH05.2003
Skills
- Operational Excellence
- Microsoft Office
- Filing systems
- Maintaining records
- Client Relations
- Documentation processing
- Inventory Tracking
- Professional and mature
- Invoice Processing
- Document Review
- Attention to Detail
- Data Entry
- Scheduling appointments
Timeline
Operations Clerk
Kimble Companies
02.2023 - Current
Revenue Specialist
Kenan Advantage
08.2021 - 11.2022
Direct Support Professional
The Arc Of Ohio
01.2011 - 08.2021
High School Diploma -
Sandy Valley High School
No Degree - Vocational Nursing
Canton South High School
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