Tessa Von Eiff
Greenville,SC
Summary
Dynamic and results-oriented professional with a proven track record at The Dream Center, adept in safety compliance and fostering teamwork. Leveraged excellent communication and critical thinking skills to enhance resident relations and streamline operations, achieving a significant reduction in turnover. Skilled in property inspections and creating engaging community events, I bring a unique blend of hard and soft skills to drive success and create a safe and positive space for staff and residents.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Manager
The Dream Center
02.2024 - 08.2024
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Created a safe environment for women and children who have been through domestic violence, and drug addiction.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Managed daily operations, ensuring smooth functioning of the residents.
- Promoted a positive individual relationship with Christ by leading devotional every morning and encouraging the lady's to get into their word and praying with them.
- Developed strong relationships with tenants, fostering a positive living atmosphere and reducing turnover.
- Organized community events to promote resident engagement and foster a sense of belonging.
Barista
Mountain House at Caesars Head
07.2023 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Teacher
Changing Lives Academy
01.2021 - 05.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
Merchandise Cast Member
Walt Disney World Company
11.2018 - 05.2019
- Maximized efficiency at checkout stations by mastering point-of-sale systems and handling customer transactions quickly and accurately.
- Assisted in the development of storewide marketing initiatives, producing eye-catching promotional materials that effectively highlighted key products and promotions.
- Participated in special events or promotions to drive increased foot traffic into the store, resulting in higher sales volume.
- Resolved customer inquiries or issues promptly, escalating when necessary to ensure complete satisfaction.
- Demonstrated strong knowledge of products, making informed recommendations to meet customer needs.
- Handled cash transactions accurately while employing excellent customer service techniques for positive experiences.
- Assisted in inventory management by accurately tracking stock levels and conducting regular audits for accuracy.
- Collaborated with team members to achieve daily sales goals and maintain an efficient workflow.
Education
Associates of Art
Saint Johns River Community College
Saint Augustine, FLHigh School Diploma -
Oconomowoc High School
Oconomowoc, WI05.2018
Skills
- Property Inspections
- Safety Compliance
- Medication Management
- Client Transportation
- Marketing and Advertising
- Emergency Response
- Rule Enforcement
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Excellent Communication
- Critical Thinking
Affiliations
- Hope Fellowship Church
Certification
- CPR Training - 2024
- First aid - 2024
Hiking
Hiking helps me to escape from the constant movement of the day to day life. It plugs me back into nature it is a way to keep my body and my head in a good space.
Additional Information
Details to know about me: My passion is working with youth to teach them the important fundaments and skills they need to best equip them in whatever they need. My goal is to always love others more than myself. I am driven to accomplish this goal by serving my team and others by creating a safe and positive environment for all.
Languages
ASL
Elementary
Timeline
Resident Manager
The Dream Center
02.2024 - 08.2024
Barista
Mountain House at Caesars Head
07.2023 - 02.2024
Teacher
Changing Lives Academy
01.2021 - 05.2022
Merchandise Cast Member
Walt Disney World Company
11.2018 - 05.2019
Associates of Art
Saint Johns River Community College
High School Diploma -
Oconomowoc High School
- CPR Training - 2024
- First aid - 2024
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