Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tessa Weaver-Anderson

Gaston,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Logistics Analyst

Republic Services
05.2021 - 11.2023
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Worked closely with customers to effectively resolve issues and complaints.

Customer Service Representative

Republic Services
08.2020 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

CDL Class B Garbage Truck Driver

Republic Services
12.2017 - 08.2020
  • Picked up recycle/glass route.
  • Managed/maintained 5 different routes.
  • Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
  • Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
  • Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
  • Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
  • Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.

School Bus Driver

Mid Columbia Bus
10.2015 - 12.2017
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided positive environment for students during transportation, fostering respectful interactions and promoting good behavior.

Bartender/Cook/Cashier/Waitress

American Legion
06.2016 - 08.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Practiced safe work habits, wearing protective equipment and consistently following OSHA standards.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained food safety and sanitation standards.

Education

No Degree - General Studies

Forest Grove High School
Forest Grove, OR
06.1989

Skills

  • Data Entry
  • Dispatch software
  • Customer Relations
  • Database updates
  • Verifying coverage
  • Customer Service
  • Effective Communications
  • Microsoft Office
  • Customer Request Management
  • Service Requests
  • 39 wpm Typing Speed

Timeline

Logistics Analyst

Republic Services
05.2021 - 11.2023

Customer Service Representative

Republic Services
08.2020 - 05.2021

CDL Class B Garbage Truck Driver

Republic Services
12.2017 - 08.2020

Bartender/Cook/Cashier/Waitress

American Legion
06.2016 - 08.2017

School Bus Driver

Mid Columbia Bus
10.2015 - 12.2017

No Degree - General Studies

Forest Grove High School

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Tessa Weaver-Anderson