Tessa White
Monroe,IN
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CMA-Team Lead
Adams Memorial Hospital
Decatur, IN
01.2024 - Current
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Administered medications under physician's supervision.
- Assisted back office patient processes to reduce office wait times.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Answered phones promptly; responded professionally to inquiries from patients or family members.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Prepared treatment rooms for patient examinations.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Responded quickly to emergency situations according to established protocols.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Documented notes during patient visits.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Contacted medical facilities to schedule patients for admission.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Organized charts, documents and supplies to maintain team productivity.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient based on their specific needs.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Provided support in the development of treatment plans for patients under the direction of a physician.
- Administered injections per physician orders while adhering to all safety guidelines.
- Educated patients about medications, procedures and physician's instructions.
- Participated actively in team meetings discussing new developments in medicine or changes in policies and procedures.
- Changed dressings on wounds to prevent infection and check for healing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Processed orders for medical supplies and lab equipment.
- Documented all activities accurately into electronic medical records system.
- Scheduled appointments for patients via phone and in person.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Incorporated outside records into charts and EHR.
- Displayed strong telephone etiquette, effectively handling difficult calls.
CMA
Decatur Family Practice
Decatur, IN
07.2014 - 01.2016
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Administered medications under physician's supervision.
- Assisted back office patient processes to reduce office wait times.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Answered phones promptly; responded professionally to inquiries from patients or family members.
- Prepared treatment rooms for patient examinations.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Responded quickly to emergency situations according to established protocols.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Documented notes during patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
Medical Assistant -
Ross Medical
Fort Wayne, IN07-2014
Skills
- Patient Flow Management
- Inventory Management
- Medical Terminology
- HIPAA Compliance
- Patient Scheduling
- Procedure Assistance
- Patient-Focused Care
- Data Entry
- Equipment Sterilization
- Conflict Resolution Abilities
- Reliable Transportation
- Proper Sterilization Techniques
- Professional Bedside Manner
- Preparing Specimens and Samples
- Appointment Setting
- Quick Problem Solver
- Vital Sign Monitors
- Insurance Verification
- Stocking Supplies
- Calm and Level-Headed Under Duress
- Vital Sign Monitoring
- Wound Care and Irrigation
- Electronic Medical Records
- Documentation Expert
- Compassionate
- Understands Medical Procedures
- Team Management and Supervision
- Certified in Basic Life Support (BLS)
Certification
- CPR
- Scribe Certification
References
References available upon request.
Timeline
CMA-Team Lead
Adams Memorial Hospital
01.2024 - Current
CMA
Decatur Family Practice
07.2014 - 01.2016
Medical Assistant -
Ross Medical
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