Tessa Wickham
Dunkirk,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
DSP
JCC of Greater Baltimore
Dunkirk, NY
05.2024 - Current
- I am currently enrolled in the new JCC program.
- Gave presentations on current topics relevant to the curriculum.
- Provided guidance and support to fellow students on academic issues.
- Collaborated with peers to develop innovative solutions for educational challenges.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Adapted to diverse learning environments, including remote and in-person settings.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Utilized academic resources such as tutoring and office hours to improve performance.
- Completed assigned readings and homework, enhancing understanding of subject matter.
- Completed coursework in a broad range of subjects, developing a well-rounded education.
- Engaged in classroom discussions, demonstrating critical thinking skills.
DSP
Aspire Of WNY
Dunkirk, NY
08.2023 - Current
- Promoted high Individual satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached Individuals and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to Individuals to maintain their well-being
- Operated equipment and machinery according to safety guidelines.
- Managed household errands and other essential duties.
- Assisted Individuals with requests and answered questions to improve satisfaction.
Bakery Manger
Brookshires Food Store
Kilgore, TX
08.2019 - 07.2023
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Analyzed financial records such as income statements, balance sheets and cash flow reports.
- Negotiated contracts with suppliers regarding delivery dates, payment terms and product specifications.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Established relationships with vendors to secure competitive prices for raw materials.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Implemented systems for tracking sales data from multiple outlets within the network.
- Performed routine maintenance tasks such as cleaning equipment or restocking shelves.
- Organized promotional campaigns to drive sales of baked goods through special offers or discounts.
- Managed maintenance and repair of bakery equipment to ensure operational efficiency and reduce downtime.
- Oversaw inventory management, including ordering supplies and managing stock levels to meet production needs.
- Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
- Analyzed sales data to identify trends, adjust offerings, and improve overall sales performance.
- Implemented quality control standards, conducting regular product and equipment inspections to ensure compliance.
- Developed and maintained relationships with key clients, including wholesale, retail, and special event customers.
- Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
Cake Decorator/ Department Manager/
Walmart
Longview, TX
08.2019 - 08.2021
- Formulated designs based on customer specifications.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Incorporated creative elements into cake designs as requested by clients.
- Assisted customers in selecting appropriate cake designs for their events.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Cleaned work area after completing each project for sanitation purposes.
- Ensured all tools were sanitized prior to beginning each project.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Assisted customers with planning cake vision, including color, theme and size.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Deli Clerk
TOPS MarketLLC
Derby, NY
07.2017 - 07.2019
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Maintained cleanliness of the deli area and equipment.
- Adhered to health regulations regarding food handling and sanitation standards.
- Prepared all food orders according to customer specifications.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Greeted customers in a friendly and professional manner.
- Assisted customers with selecting products from the deli case or menu board.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Adhered to health and safety standards while preparing food.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Sliced meats and cheeses and weighed deli items for customers.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded to customer questions regarding product availability.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Compliance Manager/ Junior Loan Processor
AES Mortgage
Chhektowaga, NY
03.2013 - 08.2017
- Analyzed data sources such as financial statements or customer feedback surveys to identify areas where additional oversight is needed.
- Reviewed contracts for accuracy and ensured they meet corporate objectives while adhering to applicable law and regulation.
- Executed successful compliance monitoring and risk assessment programs.
- Provided expert marketing support by reviewing and submitting regulatory-related materials for newsletters and other promotional strategies.
- Reviewed customer issues, company processes and other operational areas to check compliance.
- Maintained confidential records relating to personnel matters.
- Monitored inventory levels and placed orders when needed.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed effective communication strategies between departments within the organization.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed and implemented office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Manager
Shy's cleaning
Cheektowaga, NY
06.2007 - 08.2017
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted performance reviews for team members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with regulatory requirements and industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
CNA
Gowanda Nursing home
Gowanda, NY
01.1999 - 01.2001
- Educated patients on self-care techniques that would help them maintain their independence.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Reported changes in patient conditions to registered nurse or physician.
- Documented patient care services by charting in designated areas.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call lights promptly and responded to requests appropriately.
- Transported residents within the facility as needed.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Education
Human Services
JCC
Dunkirk, NY05-2024
GED -
Pine Valley Central Junior-Senior High School
South Dayton, NY06-1998
Skills
- Collaboration
- Teamwork and Collaboration
- Organization and Time Management
- Relationship Building
- Task Prioritization
- Excellent Communication
- Planning
- Active Listening
- Written Communication
- Problem Resolution
- Strategic Planning
- Policy Implementation
- Team Leadership
- Time Management
- Staff Training and Development
Certification
- Food handlers License.
Timeline
DSP
JCC of Greater Baltimore
05.2024 - Current
DSP
Aspire Of WNY
08.2023 - Current
Bakery Manger
Brookshires Food Store
08.2019 - 07.2023
Cake Decorator/ Department Manager/
Walmart
08.2019 - 08.2021
Deli Clerk
TOPS MarketLLC
07.2017 - 07.2019
Compliance Manager/ Junior Loan Processor
AES Mortgage
03.2013 - 08.2017
Manager
Shy's cleaning
06.2007 - 08.2017
CNA
Gowanda Nursing home
01.1999 - 01.2001
Human Services
JCC
GED -
Pine Valley Central Junior-Senior High School
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