Barista
Exchange Company
Simpsonville, SC
09.2021 - Current
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Controlled line and crowd with quick, efficient service.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Upsold specialty items with beverages, increasing store sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Educated coworkers and customers about new products.
- Cultivated to recall customers' names and address each by name.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Constantly expanded personal knowledge of coffee styles and varieties.
