Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tessa Yafanaro

MENTOR ON LK,OH

Summary


Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.

Overview

3
3
years of professional experience

Work History

Preschool Teacher

Kindercare Learning Centre
07.2023 - Current
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
  • Assessed student progress and provided feedback on educational development.

Take-Out Server

Red Robin
03.2023 - Current
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
  • Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
  • Promoted new menu items or specials, driving sales growth for featured products or limited-time offers.
  • Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.

Cashier Assistant

Party City
08.2022 - Current
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Interacted politely with customers to promote quality service during checkout.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Promoted store cleanliness by keeping track of trash can levels and emptying when full.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Scanned items and checked pricing on cash register for accuracy.
  • Assisted customers by providing information and resolving complaints.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Met customer needs through polite, friendly and attentive service.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.
  • Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.

Hostess/Food Service Worker

Quaker Steak And Lube
07.2021 - 05.2022
  • Working Quickly
  • Customer Service
  • Cleaning and Sanitizing
  • Team Oriented
  • Attentive Service 06/20211
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Greeted customers at counter to fulfill requests and answer questions
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies or expected customer loads
  • Strictly followed sanitation and food safety guidelines as required by regulatory agen company
  • Sanitized dining ware and kitchen equipment according to health code standards
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Education

High School Diploma -

Mentor High School
Mentor, OH

Skills

  • Classroom management
  • Classroom organization
  • Positive reinforcement
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Preschool Teacher

Kindercare Learning Centre
07.2023 - Current

Take-Out Server

Red Robin
03.2023 - Current

Cashier Assistant

Party City
08.2022 - Current

Hostess/Food Service Worker

Quaker Steak And Lube
07.2021 - 05.2022

High School Diploma -

Mentor High School

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Tessa Yafanaro