Tessa Gwen Aguon
Jacksonville,NC
Summary
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
FlyBodies Fitness
06.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Maintained organized records of reservations, cancellations and client feedback for operational improvements.
- Scheduled, coordinated and confirmed appointments and meetings.
- Conducted routine maintenance checks on equipment to ensure optimal performance.
- Developed and implemented comprehensive social media strategies across multiple platforms to enhance brand visibility.
- Managed online community interactions, fostering positive relationships with followers and influencers.
- Set up and inspected bungee systems and fitness equipment prior to classes, ensuring safety, proper tension, and readiness for trainers and participants.
- Support trainers during rehabilitation sessions by guiding clients through prescribed exercises, monitoring form and adjusting equipment to meet individual needs.
- Scheduled trainers for group classes and rehabilitation sessions, ensuring accurate coverage and efficient staff coordination.
CSP/Front Desk Receptionist
H&R Block
01.2025 - 04.2025
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected payments, processed transactions and updated relevant records.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Consumer Loan Processor
Community First Federal Credit Union
03.2024 - 05.2024
- Facilitated smooth closings by coordinating all necessary paperwork and obtaining required signatures from involved parties on time.
- Collaborated with underwriters to expedite loan approvals while maintaining compliance with regulatory guidelines.
- Achieved high levels of accuracy in document preparation, reducing delays due to errors or missing information.
- Conducted thorough credit analysis to minimize risk of default, protecting the financial institution's interests.
- Reduced loan processing time with effective communication between departments and clients.
- Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
- Managed a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
- Improved customer satisfaction by providing timely updates on loan applications and addressing concerns promptly.
Clerk Typist III / Property Liaison
Guam Department Of Education
07.2019 - 02.2024
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive atmosphere conducive to learning and behavior.
- Worked as a substitute teacher as needed, filling in for teachers who are out, managing classroom behavior, and interpreting lesson plans.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Oversaw students in office settings and common areas to monitor, enforce rules, and support fellow colleagues.
- Maintain inventory of all fixed assets ensuring accountability of equipment on & off campus.
- Prepares work requests and purchase requisitions for office supplies, materials equipment and for all maintenance needed on campus.
- Updates, troubleshoots and distributes all electronic devices and computers for students, faculty and staff providing technical support.
- Ensured accurate recordkeeping by updating the fixed asset register with changes in cost, accumulated depreciation, net book value, and useful life estimates as needed.
Technical Support / Dispatcher, CSR
Docomo Pacific
07.2016 - 01.2019
- Assists customers by phone with complaints, setting up new accounts, explaining products and services, taking in payments, reviews and negotiates payment options if needed.
- Fields support calls, email, and/or other communication from users with inquiries regarding software programming, connectivity, and similar concerns.
- Arranges service by software or hardware vendors to repair or replace defective products.
- Dispatches technicians to service problem areas, receives emergency requests, reports and complaints of possible outages.
Horizontal Construction Engineer
Guam Army National Guard
06.2007 - 06.2015
- Leads and Coordinates the work of custodians in cleaning facilities, performing minor maintenance and moving furniture and equipment.
- Maintains inventory ensuring cleaning supplies and materials are fully stocked in order for staff to accomplish assigned tasks.
- Periodically inspects, or otherwise maintains awareness of, facility and equipment to detect and prevent injuries or damage.
- Operates and maintains different types of construction and rough terrain equipment to clear and excavate in order to complete construction projects.
- Established and commanded field communication operations.
- Assist in performance of combat engineer positions.
- Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.
Education
No Degree - Intro to Computer Systems
Guam Community College
Mangilao, Guam01.2019
GED -
Guam Community College
Mangilao, Guam06.2007
Skills
- Data Logging
- Time management
- Customer service
- Time management abilities
- Problem-solving abilities
- Documentation preparation
- Software application proficiency
- Multitasking efficiency
- Strong analytical skills
- Operations Support
- Clerical Support
- Data Logging
- Attention to detail
- Telephone etiquette
Timeline
Front Desk Receptionist
FlyBodies Fitness
06.2025 - Current
CSP/Front Desk Receptionist
H&R Block
01.2025 - 04.2025
Consumer Loan Processor
Community First Federal Credit Union
03.2024 - 05.2024
Clerk Typist III / Property Liaison
Guam Department Of Education
07.2019 - 02.2024
Technical Support / Dispatcher, CSR
Docomo Pacific
07.2016 - 01.2019
Horizontal Construction Engineer
Guam Army National Guard
06.2007 - 06.2015
No Degree - Intro to Computer Systems
Guam Community College
GED -
Guam Community College