Tessala Tucker
Canton,TX
Summary
With a proven track record as an telecommunicator, I excel in emergency management and critical thinking, enhancing community safety services quality by 100%. My expertise in data entry and adaptability, coupled with a commitment to professionalism and teamwork, significantly contributes to work ethic and efficient responses. Professionalism in emergencies with strong focus on effective communication and crisis management. Skilled in emergency response, call handling, and prioritizing tasks under high pressure. Known for reliability, adaptability to changing circumstances, and fostering team collaboration to ensure successful outcomes. Proficient in using technical software, maintaining composure, and delivering precise instructions during all situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
Canton Police Department
07.2019 - Current
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Promoted a positive work environment through active participation in team meetings, trainings, and professional development courses.
- Supported ongoing training initiatives by participating in scenario-based exercises and providing constructive feedback to peers.
- Provided essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Consistently met strict performance metrics related to call processing speed, accuracy, and overall customer satisfaction ratings.
- Reinforced interdepartmental collaboration by working closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Improved call response times by efficiently triaging emergency calls and dispatching appropriate resources.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Certified 911 Public Safety Telecommunicator
Rains County Sheriff's Office
11.2015 - 02.2018
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Promoted a positive work environment through active participation in team meetings, trainings, and professional development courses.
- Provided essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Consistently met strict performance metrics related to call processing speed, accuracy, and overall customer satisfaction ratings.
- Assisted in updating department policies and procedures, promoting compliance with industry standards and best practices.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
- Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
Certified 911 Public Safety Telecommunicator
Van Zandt County Sheriff's Office
03.2015 - 11.2015
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Promoted a positive work environment through active participation in team meetings, trainings, and professional development courses.
- Provided essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Consistently met strict performance metrics related to call processing speed, accuracy, and overall customer satisfaction ratings.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Assisted in updating department policies and procedures, promoting compliance with industry standards and best practices.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assisted callers in emergency situations with appropriate information and support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Certified 911 Public Safety Telecommunicator
Rains County Sheriff's Office
02.2013 - 08.2014
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Promoted a positive work environment through active participation in team meetings, trainings, and professional development courses.
- Supported ongoing training initiatives by participating in scenario-based exercises and providing constructive feedback to peers.
- Provided essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Consistently met strict performance metrics related to call processing speed, accuracy, and overall customer satisfaction ratings.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Improved call response times by efficiently triaging emergency calls and dispatching appropriate resources.
- Participated in quality assurance programs, identifying opportunities for improvement and implementing corrective actions when necessary.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Reduced risks and emergency response issues by observing public safety field units.
Education
Associate of Science - Psychology
Trinity Valley Community College
Athens, TX05.2018
High School Diploma -
Edgewood High School
Edgewood05.2009
Skills
- Call prioritization
- Teamwork orientation
- Data entry proficiency
- Emergency protocols
- Geographical knowledge
- Stress Tolerance
- Emergency Management
- Information Gathering
- Technical aptitude
- Teamwork and Collaboration
- Problem-Solving
- Prioritizing Situations
- Attention to Detail
- Listening Skills
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- CPR and First Aid
- Flexible Schedule
- Providing Clear Directions
- Information documentation
- Self Motivation
- Public Safety Awareness
- Professionalism
Affiliations
- TERT - Texas Emergency Response Telecommunicator Task Force
Certification
- Licensed Telecommunications Operator - Texas Commission on Law Enforcement
- Trauma-Informed Sexual Response - Texas Commission on Law Enforcement
- Advanced Human Trafficking - Texas Commission on Law Enforcement
- Telecommunicators Emergency Response Taskforce - North Central Texas Emergency Communications District
- Level 3 Security Awareness - Criminal Justice Information Services
- Security and Privacy: General Role - Criminal Justice Information Services
- TCIC/TLETS Full Access with CCH/CCQ - Texas Department of Public Safety
- Communications Training Officer - North Central Texas Emergency Communications District
- FEMA - Incident Command System for Initial Response - Emergency Management Institute
- FEMA - Introduction to Incident Command System - Emergency Management institute
- FEMA - Introduction to National Incident Management System - Emergency Management Institute
- FEMA - National Response Framework - Emergency Management Institute
- Heartsaver CPR / AED - American Heart Association
- NAPPI Total Verbal Deescalation - OSS Academy
- Crimes Against People with Disabilities - Texas Commission on Law Enforcement
- Human Trafficking - Texas Commission on Law Enforcement
- TDD / TTY - Texas Commission on Law Enforcement
- TLETS / NLETS Basic Operator - Texas Department of Public Safety
- Spanish for Law Enforcement - Classen-Buck Seminars
- Telecommunications Operator - Texas Commission on Law Enforcement Officer Standards and Education
- Interpol - Texas Commission on Law Enforcement
- Cultural Diversity - Texas Commission on Law Enforcement
- Crisis Communications - Texas Commission on Law Enforcement
- Terminal Agency Coordinator - Texas Department of Public Safety
- ASL & Effective Use of Interpreters - Texas Commission on Law Enforcement
Timeline
Certified 911 Public Safety Telecommunicator
Canton Police Department
07.2019 - Current
Certified 911 Public Safety Telecommunicator
Rains County Sheriff's Office
11.2015 - 02.2018
Certified 911 Public Safety Telecommunicator
Van Zandt County Sheriff's Office
03.2015 - 11.2015
Certified 911 Public Safety Telecommunicator
Rains County Sheriff's Office
02.2013 - 08.2014
Associate of Science - Psychology
Trinity Valley Community College
High School Diploma -
Edgewood High School
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