Summary
Overview
Work History
Education
Skills
Timeline
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Tessa Lopez

Sugar Land,TX

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

7
7
years of professional experience

Work History

Corporate Receptionist

Mobilelink
06.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Managed over 50 calls per day.
  • Assist HR with payroll and clerical duties.

Production Lead

Fiserv
08.2022 - 10.2023
    • Supported employees by accurately tracking time and proactively resolving any conflicts.
    • Trained workers in proper operation, calibration and maintenance of production line equipment.
    • Handled production line documentation for waste, downtime and output.
    • Monitored employee activities to verify consistent use of good manufacturing principles.
    • Coordinated effective schedules for production employees.
    • Evaluated manufacturing equipment for safety and functionality with regular inspections and preventative maintenance.
    • Met production targets and tight deadlines by collaborating closely with team members.
    • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Hotel Receptionist

Comfort Inn & Suites
04.2019 - 08.2022
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Quality Control Technician

Applied Optoelectronics Inc
03.2017 - 01.2023
    • Performed thorough inspections of incoming materials and outgoing products.
    • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
    • Maintained quality documentation and records for conformance with relevant standards.
    • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
    • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
    • Proposed corrective actions to address recurring quality issues.
    • Collaborated with production staff to improve processes, reduce defects and optimize quality.
    • Monitored production output to verify quality standards ahead of dispatch.

Education

High School Diploma -

George Bush High School
Richmond, TX
06.2007

Skills

    • Event Planning
    • Service Coordination
    • Reception Oversight
    • Mail Management
    • Administrative Support
    • File Management
      • Clerical Support
      • Office Management
      • Data Entry
      • Verbal and Written Communication
      • Office Administration
      • Meeting Preparation

Timeline

Corporate Receptionist

Mobilelink
06.2023 - Current

Production Lead

Fiserv
08.2022 - 10.2023

Hotel Receptionist

Comfort Inn & Suites
04.2019 - 08.2022

Quality Control Technician

Applied Optoelectronics Inc
03.2017 - 01.2023

High School Diploma -

George Bush High School

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Tessa Lopez