Tessa M. Bascombe
Summary
Dynamic Director oversees every facet of operations who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Genuine influencer who thrives on tough challenges. Translates organizational vision and goals into actionable accomplishments. Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management. Proven success at understanding unique business needs to establish genuine relationships as an indispensable partner.
Overview
16
16
years of professional experience
Work History
Director, Human Resources
61st Street Service Corporation
11.2018 - Current
- Oversee the Human Resources staff of 15
- Formulate and recommend Human Resources policies and objectives for the company
- Contribute to the business strategy by helping business leaders to identify, prioritize, and build organizational capabilities, behaviors, structures, and processes
- Produce and manage diversity initiatives, program, and educational tools around diversity
- Institute and maintain partnerships across the organization to deliver value added HR guidance and service to assigned business unit to successfully meet or exceed their goals and objectives
- Ensure company compliance with all existing state and labor laws to maintain minimal company exposure to lawsuits
- Design, direct and manage organizational development (succession planning, workforce development, key employee retention, organization design, and change management)
- Resulting in ATS change to successfully enhance productivity by 15%
- Provide necessary education and training to managers for successful management of Service Corporation employees, (created workshops, manuals, employee handbooks, and standardized reports as needed)
- Orchestrate the implementation of the performance management system (performance development plans (PDPs) and employee development programs
- Create social media presence resulting in increase of brand presence by 23%
- Establish and lead the standard recruiting and hiring practices and procedures for over 500+ new hires yearly
- Head and organize employee engagement programs and surveys to maintain employee morale
- Monitor and advise managers and supervisors on the progressive discipline process
- Lead the implementation of company safety initiative for worker’s compensation
- Identify and monitor the organization's culture to support company's goals to support attainment of company's goals
- Work closely with organizational leadership and board of directors to guide operational strategy
Manager
61st Street Service Corporation
01.2018 - 11.2018
- Day to day oversight of onboarding operations; including monitoring compliance of new hire process
- Handled employee complaints and ensuring accurate and timely documentation of concerns or issues, including investigations
- Reviewed employee relations issues and made recommendations to departments as necessary on disciplinary actions
- Oversaw daily functions of the HR office operations, including the New Hire Orientation Process, ensuring compliance with policy
- Responsible for performance and management of the HR support staff; of 6 (Assigned work, monitored progress, assisted with professional development, handled disciplinary issues while maintaining positive relationships and fostering an environment of open communication and teamwork)
- Conducted New Hire Orientation
- Handled all time off request and reviewed/approved timecards for staff
- Provided guidance as necessary to HR staff on issues/protocol
- Assisted in developing, and coordinating training courses
- Conducted Exit interviews as needed
- Ensured service excellence standards and expectations
- Conforms to all applicable HIPAA and safety guidelines
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Recruitment Manager
Platinum HR Management
04.2015 - 12.2017
- Led, coached, and motivated team of 4 recruiters and a recruitment coordinator to ensure a solid standard of excellence, trust, and collaboration to ensure requisition fulfillment
- Participated in marketing plans geared toward recruiting employees and providing services for over 70 Skilled Nursing Facilities (Global/Reliant)
- Designed, developed, and maintained full-cycle recruitment process
- Maintained recruiting tracking databases for statistical analysis on all campus hires, intern conversions, branding ROI, and on-boarding effectiveness
- Recruited for key positions for the organization (cold calling, CRM campaigns)
- Worked with HR Managers to ensure PPD, OSHA for staffing regulations were met
- Managed day to day sourcing, advertising, and budgetary activity of recruiting department
- Planned and conducted performance appraisals to staff; recommend merits, bonuses and promotions and administers corrective actions when necessary
- Developed, communicated, and provided training on recruitment policies, procedures to recruiting staff
- Established social media presence to ensure further company branding
- Fostered a talent strategy built on the organization by attracting identifying, and converting passive candidates to active applicants
- Reviewed and implemented recruiting data and metrics to identify trends and inform key decisions and provide solutions
- Enhanced, improved, recruiting process with HR Business Partners, and hiring managers
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
Human Resources Manager
Lowe's Home Improvement
07.2010 - 02.2015
- Led, coached, and motivated team of 4 HR Coordinators
- Provided employee relations support, including conflict resolution, disciplinary action, and performance improvement counseling
- Recruited and interviewed for key positions via ATS, LinkedIn, Twitter to seek the right talent for the organization
- Developed leadership skills of Department Managers and Assistant Store Managers and actively coached management team
- Managed comprehensive onboarding and orientation program for all new hires
- Responded to human resource issues as they arise; broad knowledge of human resource legal requirements, trends, and practices that impacted management and operation of the business
- Enriched performance culture that emphasizes empowerment, quality, productivity standards, goal attainment, recruitment, and ongoing development of a superior workforce through succession planning
- Monitored regulatory compliance on employment laws such as ADA, FMLA, and worker's compensation
- Managed vocational workshops to increase retention
- Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices
- Increased Employee Opinion Survey by 16 points through innovative training and retention programs
- Most Improved Store for 2015
- Conducted exit interviews for departing employees
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Human Resources Coordinator
Lowe's Home Improvement
01.2010 - 05.2010
- Supported all aspects of HR Coordinator role to aid in support of HRM
- Responded to inquiries regarding policies and procedures, (Progressive discipline, PTO, and Education Assistance)
- Processed Disability, Worker s Comp, and Unemployment Claims, as well as Leaves of Absence
- Posted open position announcements on the Internet and internal transfer board, designed, and delivered Interview Skills Training workshop, scheduled interviews for Hiring Managers, solicited feedback, and made offers
- Assisted in engagement activities to improve retention workplace efficiency
- Developed and administered various human resources plans and procedures for all company personnel
- Served as a link between management and employees by handling questions, interpreting, and administering resolutions to resolve work-related issues
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Human Resources Coordinator
Corbett Accel Healthcare Group
10.2008 - 01.2010
- Provided administrative and logistical support to the corporate HR department and all its various functions to include Staffing, Communications and Events, Compensation and Benefits, and Talent Advocacy with an emphasis on L&D
- Managed all spot performance awards by collaborating with local studio, delivered, and captured project costs working with finance department to allocate dollars appropriately
- Created, prepared, and maintained quarterly reporting on, attrition numbers, promotions/merit increases for 305 employees for CEO and EVP of Talent Acquisition
- Consulted with CEO, EVP of Talent Acquisition on executive on-boarding procedures
- Worked on confidential ad-hoc projects under the direction of the CEO and EVP of Talent Acquisition
- Managed both Corporate Performance Awards & L&D budget ($60K)
- Assisted in management of internal L&D course logistics under the supervision of the L&D Manager
- Conducted learning and development presentations regarding HR issues
- Created and maintained standard operating procedures and policies for HR department
- Coordinated logistics for on-boarding process IT, project managers
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Human Resources Assistant
Corbett Accel Healthcare Group
08.2007 - 10.2008
- Provided administrative support to corporate HR department and all its various functions to include Learning and Development, HRIS, Events, Communications
- Compensation and Benefits, and Talent Advocacy with an emphasis on Recruiting
- Supported HR Generalists with the on-boarding process to ensure the smooth transition of all new hires
- Assisted with entering new hire data in applicable systems, collected, and disseminating paperwork appropriately and managing new hire personnel records
- Supported recruiting efforts by conducting reference checks, degree verification, cold calling unsolicited resumes, internet research, compiling informational packets, scheduling candidate interviews for select business units and updating recruiting agency information including all I-9 information needed for employment
- Maintained HR supply inventory; copied, faxed, print and archived materials as needed
- Maintained the Candidate Resume Tracking Database by logging all potential candidate information into a centralized system
- Submitted employee data reports by assembling, preparing, and analyzing data
- Maintained quality service by following organization standards
- Assisted in the development and implementation of an employee handbook and new personnel policies and procedures
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Education
Bachelor of Business Administration - International Business
Berkeley College
Associate of Applied Science - Applied Science in Information Systems Management
Berkeley College
Skills
- Strategic Planning
- Staff Coaching & Mentoring
- Employee Performance Improvement
- Organizational Development
- Employee Engagement
- Employee Relations
- Change Management
- Talent Acquisition
- HR Metrics
- Personnel Information Systems
- Human Resources Operations
- Employee Retention
- Training Development
- Human Resources Policy Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Director, Human Resources
61st Street Service Corporation
11.2018 - Current
Manager
61st Street Service Corporation
01.2018 - 11.2018
Recruitment Manager
Platinum HR Management
04.2015 - 12.2017
Human Resources Manager
Lowe's Home Improvement
07.2010 - 02.2015
Human Resources Coordinator
Lowe's Home Improvement
01.2010 - 05.2010
Human Resources Coordinator
Corbett Accel Healthcare Group
10.2008 - 01.2010
Human Resources Assistant
Corbett Accel Healthcare Group
08.2007 - 10.2008
Bachelor of Business Administration - International Business
Berkeley College
Associate of Applied Science - Applied Science in Information Systems Management
Berkeley College
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