Tessani Smith
San Antonio (tentative),TX
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Outgoing and hardworking Property Manager professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 13 years of related experience combined with results-focused and quality-driven approach.
Overview
13
13
years of professional experience
Work History
Human Resources Generalist
Continental Management L.L.C.
Bingham Farms, MI
01.2022 - Current
- Managed a portfolio of clients and provided customer service support
- Developed and maintained relationships with clients to ensure customer satisfaction
- Resolved customer complaints and inquiries in a timely manner
- Provided product and service information to customers
- Assisted in the development of marketing strategies.
Leasing Agent/Assistant Manager
Palmer Court Townhomes
Detroit, MI
10.2020 - 12.2021
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Negotiated rental agreements with potential tenants.
- Processed applications by conducting background checks and verifying references.
Property Manager
Central Park Estates
Novi, MI
04.2017 - 09.2020
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
Leasing Consultant/Section 8 Facilitator
The Barrington Group
Wayne, MI
07.2016 - 04.2017
- Coordinated repairs and scheduled regular maintenance on rental units.
- Managed multiple projects simultaneously while meeting deadlines.
- Performed administrative duties such as filing paperwork and updating databases.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Participated in community events related to leasing activities or tenant relations.
Leasing Consultant
Trilogy Apartments Homes
Belleville, MI
06.2015 - 04.2016
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
Leasing Consultant
Palmer Court Townhomes
Detroit, MI
05.2010 - 06.2015
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Checked rental eligibility by following company's verification process.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Encouraged prospective tenants to fill out applications after property tours.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ01.2024
Associate of Applied Science - Human Resources
University of Phoenix
Tempe, AZ02.2021
Skills
- Self-motivated
- Excellent written and oral communication skills
- Dedication to making sure that each person I encounter is fully satisfied
- Effective communication
- Response to client needs
- Excellent customer service
- Analytical Thinking
- Problem-Solving
- Clerical Support
- MS Office
- Microsoft Office
- Calm Under Pressure
- Microsoft Word
- Supervision and Leadership
- Decision-Making
- Computer Skills
- Flexible and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Generalist
Continental Management L.L.C.
01.2022 - Current
Leasing Agent/Assistant Manager
Palmer Court Townhomes
10.2020 - 12.2021
Property Manager
Central Park Estates
04.2017 - 09.2020
Leasing Consultant/Section 8 Facilitator
The Barrington Group
07.2016 - 04.2017
Leasing Consultant
Trilogy Apartments Homes
06.2015 - 04.2016
Leasing Consultant
Palmer Court Townhomes
05.2010 - 06.2015
Bachelor of Science - Business
University of Phoenix
Associate of Applied Science - Human Resources
University of Phoenix
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