Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tessa R. Johnson

Henderson

Summary

Enthusiastic Bartender with exceptional hospitality and customer service skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Lounge Supervisor

Ontario Airport
05.2022 - 01.2024
  • Monitored food preparation, production and plating for quality control.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Created new recipes, outlined steps and training staff on correct preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Fostered a positive work environment by promoting teamwork, open communication, and strong leadership among staff members.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Met with chef to review daily specials and menu changes.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Cocktail Waitress

Pin Ups Bar And Restaurant
09.2016 - 03.2020


  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Answered customers' questions, recommended items and recorded order information.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Assisted with bartending duties during high-volume shifts.
  • Increased sales significantly by upselling higher-end products to customers.

Patient Care Coordinator

Planned Parenthood
09.2013 - 03.2016
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Encouraged patients to schedule recommended tests and procedures.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Liaised between hospital departments to facilitate effective communication.
  • Met with patients and families to discuss care and plan of action for future.
  • Provided subject matter expertise in case management and related procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.

Patient Care Coordinator

Always Right Home Care
06.2004 - 03.2010
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Liaised between hospital departments to facilitate effective communication.
  • Met with patients and families to discuss care and plan of action for future.
  • Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
  • Delivered excellent patient experiences and direct care.
  • Performed in advisory resource capacity by providing patient and family care expertise.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Upheld confidentiality requirements and regulatory compliance guidelines.

Education

Bartending License

Crescent School of Bartending
Las Vegas, NV
09.2021

Associate Of Science - Surgical Technology

Concorde Career College
North Hollywood, CA
12.2010

High School Diploma -

Somerset High School
Bellflower, CA
06.1999

Skills

  • Responsible Alcohol Service
  • Preparing Garnishes
  • Ordering Bar Supplies
  • Menu Memorization
  • Liquor, Beer and Wine Knowledge
  • Sales
  • Cash Handling
  • Food Preparation and Safety
  • Point of Sale Systems
  • Hospitality service expertise
  • Attending multiple customers
  • Engaging personality
  • Handling difficult customers
  • Sales expertise
  • Inventory

Certification

  • Bartending Training - 2021
  • eTIPS Training - 2022
  • CA FoodHandler Training - 2022
  • CPR/BLS Training - 2022

Timeline

Lounge Supervisor

Ontario Airport
05.2022 - 01.2024

Cocktail Waitress

Pin Ups Bar And Restaurant
09.2016 - 03.2020

Patient Care Coordinator

Planned Parenthood
09.2013 - 03.2016

Patient Care Coordinator

Always Right Home Care
06.2004 - 03.2010

Bartending License

Crescent School of Bartending

Associate Of Science - Surgical Technology

Concorde Career College

High School Diploma -

Somerset High School

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Tessa R. Johnson