Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tessa R. Jiron

Tessa R. Jiron

Albuquerque,NM

Summary

Dedicated professional with strong relationship-building skills and exceptional time management expertise, thriving in high-pressure environments. As a results-oriented Scheduler, adept at optimizing calendars and resources to enhance operational efficiency. Recognized as a productive Appointment Setter, excelling in active listening and problem-solving to address diverse client needs effectively. Committed to driving customer satisfaction through organized practices and adaptability. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Appointment Setter

Motus Marketing
Albuquerque, NM
10.2024 - 12.2024
  • Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
  • Tracked performance metrics such as how many people were talked to in a day.

  • Scheduled appointments for customers based on their availability.
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
  • Greeted incoming customers and provided customer service support.
  • Followed up with customers after scheduled appointments were completed.
  • Resolved customer complaints promptly and efficiently.
  • Participated in training sessions to stay updated on product offerings and sales techniques.
  • Provided detailed information about products and services to clients.
  • Analyzed existing sales data to develop strategies for increasing sales volume.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Maintained accurate records of all sales and prospecting activities.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Posed as models for advertising, artistic creation and display of goods.
  • Greeted and assisted customers to foster positive experiences.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Server Assistant/Hostess

Ruth's Chris Steakhouse
Albuquerque, NM
04.2024 - 10.2024
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Communicated effectively with other personnel to coordinate tasks efficiently.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Effectively multitasked within fast-paced environment.
  • Prepared coffee and tea according to customers' orders using proper brewing techniques.
  • Restocked bar items such as napkins, straws, cups and glassware as necessary.
  • Stocked service stations with ice, napkins and straws.
  • Set up tables and chairs for parties and large groups.
  • Followed health code standards while handling food and beverage items.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Greeted guests with friendliness and professionalism.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Carried heavy trays up and down the stairs
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Processed payments from customers using a POS system.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Managed incoming calls during busy shifts.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Inspected dining and serving areas for cleanliness and proper setup.

Barista

UNM Hospital
Albuquerque, NM
11.2023 - 03.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
  • Operated cash registers to process customer payments
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
  • Stocked shelves with ingredients needed to make coffee drinks
  • Ground beans for espresso shots according to individual customer specifications
  • Labeled containers of milk for use in coffee drinks according to expiration dates
  • Monitored inventory levels of supplies and restocked when necessary
  • Adhered to health department regulations concerning sanitation standards

Door Salesman/Appointment Setter

Senergy Solar
Albuquerque, NM
06.2023 - 07.2023
  • Developed and maintained relationships with potential customers through phone conversations
  • Scheduled appointments for customers based on their availability
  • Provided detailed information about products and services to clients
  • Assisted customers in making decisions about products or services offered by the company
  • Maintained accurate records of all customer interactions and transactions
  • Followed up with customers after scheduled appointments were completed
  • Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings
  • Identified customer needs and recommended appropriate solutions accordingly
  • Maintained a positive attitude while dealing with difficult situations involving customers
  • Adhered to company policies when scheduling appointments for customers
  • Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions
  • Ensured that all customer data is kept confidential at all times
  • Prepared reports on daily sales activities for senior management review
  • Scheduled and confirmed appointments
  • Called no shows and cancellations to reschedule
  • Qualified customers' interest levels by building trust through conversation

Sales Representative

Premium Retail
Albuquerque, NM
02.2022 - 05.2023
  • Developed and maintained relationships with existing clients to ensure customer satisfaction
  • Analyzed customer feedback to improve products and services
  • Provided technical support for customers using the company's products or services
  • Maintained accurate records of all sales and prospecting activities
  • Identified opportunities for cross-selling additional products and services
  • Performed regular follow-ups with prospects to close deals in a timely manner
  • Adhered to established policies and procedures when handling customer accounts
  • Reviewed monthly performance against targets set by management team
  • Assisted in developing promotional materials such as flyers, brochures
  • Recommended changes in products and services based on customer feedback
  • Developed key customer relationships to increase sales
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Drove substantial sales through suggestive selling and by promoting add-on purchases
  • Greeted customers to determine wants or needs
  • Cleaned shelves, counters and tables to maintain organized store
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Organized store by returning merchandise to proper areas and restocked displays
  • Recommended merchandise to customers based on needs and preferences
  • Exchanged merchandise for customers and accepted returns
  • Ticketed, arranged and displayed merchandise to promote sales
  • Placed special orders or called other stores to find desired items
  • Watched for and recognized security risks and thefts to prevent or handle situations

Barista

Starbucks
Albuquerque, NM
01.2022 - 02.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
  • Operated cash registers to process customer payments
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
  • Stocked shelves with ingredients needed to make coffee drinks
  • Ground beans for espresso shots according to individual customer specifications
  • Labeled containers of milk for use in coffee drinks according to expiration dates
  • Monitored inventory levels of supplies and restocked when necessary
  • Provided excellent customer service by responding to inquiries quickly and professionally
  • Followed safety procedures while operating machinery such as grinders and espresso machines
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes
  • Adhered to health department regulations concerning sanitation standards
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours
  • Kept up-to-date records of sales transactions using point-of-sale systems
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Maintained calm demeanor during high-volume periods and special events
  • Managed morning rush of customers daily with efficient, levelheaded customer service
  • Memorized recipes for specialty coffee beverages and seasonal offerings

Sales Associate

Camping World
Albuquerque, NM
07.2021 - 11.2021
  • Greeted customers and provided exceptional customer service
  • Assisted customers with product selection, sizing and styling
  • Provided accurate information about products, prices and services
  • Processed transactions using a point-of-sale system
  • Maintained up-to-date knowledge of store merchandise and policies
  • Built relationships with customers to encourage repeat business
  • Organized stockroom shelves according to size, color or style
  • Restocked shelves as needed to ensure sufficient inventory levels
  • Demonstrated product features and benefits for customers' needs
  • Handled customer complaints in a professional manner
  • Upsold additional items based on customer interests and needs
  • Developed promotional strategies to increase sales volume
  • Attended weekly team meetings to review performance goals and objectives
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change
  • Maintained cleanliness of store environment including floors, windows, displays
  • Watched for and recognized security risks and thefts to prevent or handle situations
  • Ticketed, arranged and displayed merchandise to promote sales
  • Exchanged merchandise for customers and accepted returns
  • Maintained knowledge of sales and promotions, return policies and security practices
  • Helped customers find specific products, answered questions and offered product advice
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Collected payments and provided accurate change

Carhop Server

Sonic
Albuquerque, NM
11.2019 - 06.2021
  • Ensured that all orders were accurate and complete before serving them to customers
  • Provided excellent customer service by addressing customer concerns promptly and efficiently
  • Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods
  • Kept work areas clean and organized throughout shift
  • Processed payments for meals using cash registers or point-of-sale systems
  • Stocked supplies such as condiments, utensils, napkins, straws in designated areas
  • Assisted other team members when needed during busy times or special events
  • Adhered to health safety standards at all times while preparing food
  • Kept customer and food preparation areas clean and well-organized
  • Verified orders and bagged items for easy transport
  • Completed orders by making specialty shakes and ice cream desserts
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher
  • Carried trays weighing up to 15 pounds to correct cars
  • Delivered food within 5 minutes to meet quality and service standards
  • Reported issues with customers and orders to supervisors
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays
  • Restocked kitchen supplies by rotating food according to dates
  • Trained new employees to perform duties

Education

GED -

CNM Community College
Albuquerque, NM
01-2020

Skills

  • Quick Learner
  • Ambitious
  • Team Player
  • Customer Oriented
  • Strong Leader
  • Dedicated
  • Integrity
  • Strong Work Ethic
  • Product and Service Sales
  • Point of Sale Knowledge
  • Store Merchandising
  • Guest Services
  • Cash Handling
  • Teamwork
  • Reading comprehension
  • Organization and Time management
  • Good telephone etiquette
  • Customer service
  • Social Media Promotion
  • Sales Proficiency
  • Product Promotion
  • Customer Relationship Management
  • Credit Applications
  • Product Knowledge
  • Customer Education
  • Product Merchandising
  • Cleaning and Sanitizing
  • Menu memorization
  • Safe Food Handling
  • Drive-Thru Operations
  • Beverage Preparation
  • Food Running
  • Food Preparation
  • Clear Communication
  • Salesmanship
  • Attention to detail
  • Workplace Efficiency
  • Overcoming objections
  • Positive attitude
  • Scheduling appointments
  • Salesforce
  • Problem-solving
  • Relationship building

Timeline

Appointment Setter

Motus Marketing
10.2024 - 12.2024

Server Assistant/Hostess

Ruth's Chris Steakhouse
04.2024 - 10.2024

Barista

UNM Hospital
11.2023 - 03.2024

Door Salesman/Appointment Setter

Senergy Solar
06.2023 - 07.2023

Sales Representative

Premium Retail
02.2022 - 05.2023

Barista

Starbucks
01.2022 - 02.2022

Sales Associate

Camping World
07.2021 - 11.2021

Carhop Server

Sonic
11.2019 - 06.2021

GED -

CNM Community College

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Tessa R. Jiron