TESSEY JOHN
Summary
Professional with strong background in process optimization and workflow management. Skilled in coordinating tasks, ensuring quality, and improving efficiency. Known for effective teamwork and adaptability in fast-paced environments. Proven track record in delivering results and driving continuous improvement. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Process Assistant
AMAZON WAREHOUSE
12.2024 - Current
- Coordinated daily operations, ensuring smooth workflow and timely task completion
- Enhanced team productivity, achieving measurable improvements in process efficiency
- Utilized analytical skills to identify and resolve operational bottlenecks
- Supported team collaboration, fostering a positive and productive work environment
- Streamlined warehouse processes, boosting efficiency
- Implemented innovative solutions for inventory management, leading to significant cost reductions
- Coordinated cross-functional projects, ensuring seamless communication and timely deliverables
- Meticulously monitored quality control measures, minimizing errors
- Developed comprehensive reports, providing actionable insights for process improvement
- Devised creative solutions for inventory challenges, resulting in substantial cost savings and improved workflow
FC Associate and Learning Ambassador
AMAZON WAREHOUSE
07.2023 - 12.2024
- Worked with process assistants and managers to determine the appropriate level of support for entry-level associates
- Collaborated with process assistants and floor managers to monitor the progress of tier-one associates and adjust instructional strategies to meet specific needs more efficiently
- Made sure the trucks were safely secured to the dock and all gears were stable and operational
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
- Maintained compliance with company safety policies and called violations to the attention of management
- Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damaging out products, and adding expiration dates to food and health products
- Resolved inventory issues for associates by efficiently troubleshooting and printing ASIN labels, processing damaged products, and accurately adding expiration dates to food and health items, ensuring compliance and reducing inventory discrepancies by 15%
- Facilitated comprehensive training sessions for new associates, enhancing onboarding efficiency and reducing training time by 25%, leveraging instructional design software and LMS tools to deliver high-quality educational content
Cashier
WALMART
Garland, TX
04.2018 - 03.2023
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments, returns, and exchanges
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Greeted and informed customers of products, fostering positive store experiences
Skills
Analytical thinking
System analysis
Operational Excellence
Systems evaluation
Workflow Optimization
System administration
Analytical Reporting
Staff education
Training
Statistical analysis
Safety management
Scheduling coordination
Management support
Process documentation
Education
Bachelor of Science - Mathematics
University of Kerala
India 08.2014 - 03.2017
Timeline
Process Assistant
AMAZON WAREHOUSE
12.2024 - Current
FC Associate and Learning Ambassador
AMAZON WAREHOUSE
07.2023 - 12.2024
Cashier
WALMART
04.2018 - 03.2023
Bachelor of Science - Mathematics
University of Kerala
08.2014 - 03.2017