Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tessie Ayala

Spring Hill,FL

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

VSP Vision Care
Rancho Cordova, CA
10.2023 - 12.2024
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Resolved billing issues with insurance companies promptly.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Greeted patients and provided friendly customer service.

Optometric Technician

Hi Def Eye Care Centers
California, Maryland
10.2021 - 07.2022
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Trained new staff on optometric testing procedures and clinic protocols.
  • Provided visual field testing to evaluate peripheral vision and detect abnormalities.
  • Processed insurance claims, verifying coverage and explaining benefits to patients.
  • Coordinated referrals to ophthalmologists for patients requiring further medical treatment.

Lab Technician

HT Optic Lab
Brooksville, FL
03.2020 - 06.2021
  • Operated equipment and machinery according to safety guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Education

Billing And Coding

Bryan University
Arizona

Skills

  • Claims evaluation
  • Eligibility determination
  • Call center operations
  • Vision tests
  • Data transcription
  • Data accuracy
  • Fluent spanish

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

VSP Vision Care
10.2023 - 12.2024

Optometric Technician

Hi Def Eye Care Centers
10.2021 - 07.2022

Lab Technician

HT Optic Lab
03.2020 - 06.2021

Billing And Coding

Bryan University
Tessie Ayala