Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Tessie Lipscomb

Tessie Lipscomb

Moyock,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Anthem, Inc, Northampton Blvd
03.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Customer Service Representative Team Lead

Express Scripts Inc
05.2012 - 03.2019
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Provided primary customer support to internal and external customers.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Prepared daily reports by collecting and analyzing customer information.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.

Customer Service Representative

QVC Call Center
04.2010 - 05.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Bachelor of Arts - Psychology Teacher Education

Ashford University
Clinton, IA
03.2012

Skills

  • Microsoft Excel
  • Microsoft PowerPoint
  • Medical Terminology
  • Microsoft Word
  • Excellent Customer Service
  • Report Preparation
  • Leadership Support
  • Active Listening

Timeline

Customer Service Representative

Anthem, Inc, Northampton Blvd
03.2017 - Current

Customer Service Representative Team Lead

Express Scripts Inc
05.2012 - 03.2019

Customer Service Representative

QVC Call Center
04.2010 - 05.2012

Bachelor of Arts - Psychology Teacher Education

Ashford University

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Tessie Lipscomb