Tessie Odhiambo
Minot
Summary
Dependable and passionate professional with a consistent record of providing support, advocacy, and resources to individuals and families in need. Dedicated to providing compassionate support to individuals navigating challenging circumstances, bringing deep understanding of advocacy and crisis intervention. Skilled in building rapport quickly, leveraging empathy and patience to foster trust and collaboration. Proficient in conflict resolution and persuasive communication, ensuring clients receive necessary resources and guidance. Always striving to create supportive and inclusive environment that prioritizes well-being and dignity of those served.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Social Worker
Trinity Health Hospital
06.2025 - Current
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Advocated for clients to assure respected rights and wishes.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Updated client documentation for accurate, compliant and current records.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Monitored clients' progress to adjust treatment plans accordingly.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
Personnelist
USAF
10.2011 - Current
- Developed and implemented personnel policies and procedures.
- Analyzed employee performance data to identify trends in productivity and morale.
- Organized employee recognition programs designed to motivate staff members by celebrating their accomplishments.
- Collaborated with department managers to discuss staffing needs and develop strategies for meeting those needs.
- Facilitated communication between management teams and employees by providing timely updates on organizational changes or initiatives.
- Provided guidance on employee relations issues including disciplinary action and terminations.
- Assisted with developing training programs related to safety procedures and workplace policies and guidelines.
- Scheduled and administered skills, intelligence, psychological, and drug tests for current and prospective employees.
Case Manager
Boysville
02.2017 - 09.2017
- I participated in team meetings to discuss case management strategies for individual cases.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance, and medical care.
- Maintained clients' records by reviewing case notes and logging events and progress.
- Maintained accurate records of client progress and documentation of all contacts with clients.
- Created individualized service plans in collaboration with clients, families, and other professionals.
- Met directly with patients to assess needs and develop individualized continuing care plans in collaboration with physicians.
- Coordinated meetings between clients, family members, and other healthcare providers involved in the treatment process.
- Developed comprehensive assessment plans to evaluate client needs and develop appropriate interventions.
Education
Master of Science (M.S.) - Social Work
Our Lady of the Lake University
San Antonio, TX, US12.2022
Bachelor of Science (B.S.) - Social Work
Our Lady of the Lake University
San Antonio, TX, US12.2017
Skills
- Case management
- Client advocacy
- Solution-based interventions
- Assessment skills
- Records management
- Crisis intervention techniques
- CPR, first aid, AED
- Crisis assessment
- Conflict resolution
- MS office
- Cognitive behavioral therapy
- Efficient under pressure
- Safety planning
- Mental health awareness
- Medical advocacy
- Victim support
- Victim advocacy
- Referral services
- Documentation and reporting
- Client confidentiality
- Victim intake services
- Patient assessment
Certification
- LMSW #6662
- D-SAACP certified advocate level i
PRACTICUMS
- May 2022 - December 2022
- Crisis Line Volunteer
- 988, New York, New York
- Developed an understanding of local resources available for crisis intervention and referrals.
- Exhibited sensitivity towards diverse cultures and backgrounds when communicating with individuals from various communities.
- Responded promptly and appropriately to emergency calls as needed within established guidelines.
- Effectively collaborated with other agencies or organizations involved in the resolution of crises.
- Maintained up-to-date knowledge of applicable laws, regulations, policies, and procedures related to crisis line operations.
- Demonstrated excellent interpersonal, organizational, verbal, and written communication skills.
- Provided emotional support to callers in crises and developed positive relationships with them.
Timeline
Social Worker
Trinity Health Hospital
06.2025 - Current
Case Manager
Boysville
02.2017 - 09.2017
Personnelist
USAF
10.2011 - Current
Bachelor of Science (B.S.) - Social Work
Our Lady of the Lake University
Master of Science (M.S.) - Social Work
Our Lady of the Lake University