TESSINIE PERKINS
HOUSTON,US
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Senture
02.2025 - Current
- Providing exceptional customer service to our military service members and their families
- Utilized knowledge of Tricare policies and procedures to troubleshoot complex issues.
Provider Service Advocate
Novitas Solutions
08.2024 - 01.2025
- Act as a liaison between a health insurance company and health-care providers
- Resolving providers inquiries, concerns and issues related to billing, claims, benefits and patient access to care.
REMOTE CUSTOMER SERVICE REPRESENTATIVE
AEG Vision
02.2024 - 07.2024
- Interacted with customers to gather and verify needed registration and scheduling information
- Accurately input patient demographics, insurance, and essential scheduling into appropriate databases for billing, reporting, and analysis by facility, corporate, state, and federal agencies
- Communicated between physicians, physician's office staff, and ancillary departments to obtain orders
- Provided customers with information concerning examination content and pre-examination instructions including preps and timetables, providing way-finding as needed
- Coordinated appointments for patients between multiple locations
REMOTE COVID-19 CONTACT TRACER
Fortuna
05.2023 - 12.2023
- Placed phone calls to newly diagnosed patients and potentially exposed people
- Followed scripts when interviewing people
- Educated contacts on approved protocols to reduce risks of spreading the deadly virus
- Collected and documented necessary information into CRM
- Understood symptoms, infectious periods, and treatment plans provided to the customer
- Protected patient privacy
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Convergent
08.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Developed community reputation through a commitment to customer satisfaction and strong client relationships
- Took approximately 100-120 incoming calls per day (approx
- 15 customers/hour)
- Answered billing questions and collected and processed payments for customer utility bills
- Excellent listening skills and ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries
Education
High School Diploma -
Lee High School
Huntsville, AL05-2005
Skills
- Healthcare
- Interviewing techniques
- Data collection
- HIPAA guidelines
Timeline
Customer Service Representative
Senture
02.2025 - Current
Provider Service Advocate
Novitas Solutions
08.2024 - 01.2025
REMOTE CUSTOMER SERVICE REPRESENTATIVE
AEG Vision
02.2024 - 07.2024
REMOTE COVID-19 CONTACT TRACER
Fortuna
05.2023 - 12.2023
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Convergent
08.2022 - 04.2023
High School Diploma -
Lee High School
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