Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tesssnashae Johnson

Tesssnashae Johnson

Newport News,VA

Summary

Proven team player with a strong background in customer satisfaction and warehouse safety, honed at companies like Amazon. Skilled in order accuracy and adept at complaint resolution, consistently enhancing team development and operational efficiency. Achieved significant improvements in shipping procedures, demonstrating a commitment to excellence and a positive impact on business outcomes.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Order Packer

Amazon
03.2023 - Current
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Customer Service Associate

Walmart
08.2019 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Food Service Worker

Taco Bell
06.2018 - 08.2019
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

High School Diploma - General Studies

Menchville High School
Newport News, VA
06.2021

Skills

  • Warehouse safety
  • Order accuracy
  • Labeling expertise
  • Shipping procedures
  • Scheduling
  • excellent customer service
  • strong communication
  • medical terminology understanding
  • attention to detail
  • data entry proficiency
  • insurance verification
  • patient registration
  • HIPAA compliance
  • knowledge of electronic health records (EHR) systems
  • Complaint resolution
  • In-store support
  • Team development
  • Adaptive team player

Timeline

Order Packer

Amazon
03.2023 - Current

Customer Service Associate

Walmart
08.2019 - 11.2022

Food Service Worker

Taco Bell
06.2018 - 08.2019

High School Diploma - General Studies

Menchville High School
Tesssnashae Johnson