Summary
Overview
Work History
Education
Skills
Accomplishments
Extra Mile Awards from American Embassy, India
Languages
Timeline
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Tessy Joy

Tessy Joy

Davie,FL

Summary

Dynamic professional with a proven track record at FLHSMV, excelling in collaborative teamwork and analytical problem-solving. Recognized for enhancing testing efficiency and customer satisfaction through innovative process improvements. Skilled in accurate data entry and effective communication, ensuring compliance and fostering strong relationships with applicants and colleagues alike.

Experienced with assessing driver qualifications and ensuring compliance with licensing standards. Utilizes deep understanding of traffic laws and regulations to make informed decisions. Knowledge of best practices in customer service and public safety, ensuring smooth and efficient examination process.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Driver License Examiner

FLHSMV
11.2021 - Current
  • Conducted thorough evaluations of driving skills and knowledge for various vehicle classes.
  • Administered written and practical driving tests to assess applicants' readiness for licensing.
  • Maintained accurate records of test results and applicant information in compliance with regulatory standards.
  • Ensured adherence to safety protocols during testing procedures to promote a secure environment.
  • Provided clear instructions and guidance to applicants regarding testing processes and requirements.
  • Collaborated with team members to enhance testing efficiency and improve overall service delivery.
  • Resolved inquiries from applicants about licensing requirements, fostering positive customer interactions.
  • Adapted quickly to changes in policies or procedures, demonstrating flexibility in fast-paced environments.
  • Enhanced the efficiency of driver''s license examination process by implementing streamlined procedures and clear communication.
  • Ensured compliance with state requirements by thoroughly reviewing each applicant''s documentation before administering exams.
  • Educated applicants on safe driving habits and traffic laws as part of their driver''s license examination experience.
  • Mitigated potential safety risks during road tests by promptly identifying dangerous behaviors or actions from applicants being evaluated.
  • Adapted quickly to changing policies or procedures in order to continue providing accurate assessments under various circumstances or conditions.
  • Contributed to a safer community by ensuring only qualified individuals were granted driver''s licenses.
  • Conducted regular equipment checks and reported any malfunctions to management for prompt resolution, ensuring all testing materials were in proper working order.
  • Provided exceptional customer service by maintaining a professional demeanor even when dealing with difficult applicants or situations.
  • Administered written tests and practical driving examinations to evaluate applicant knowledge and skill levels.
  • Collaborated with team members to share best practices, discuss challenges faced during examinations, and develop strategies for improvement.
  • Upheld the integrity of the examination process by consistently applying evaluation criteria fairly and objectively across all applicants.
  • Fostered a positive work environment that encouraged teamwork among examiners while promoting individual growth opportunities within the department.
  • Improved customer satisfaction rates through attentive listening, empathetic responses, and prompt resolution of issues.
  • Continuously sought opportunities for professional development by attending workshops, conferences, or trainings focused on driver''s license examination best practices and industry trends.
  • Supported administration efforts by participating in staff meetings, contributing suggestions for policy updates or changes, and staying current on relevant regulations and state laws.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.

Monitor Technician

Memorial Hospital West
06.2016 - 11.2021
  • Monitored patient vital signs and communicated abnormalities to nursing staff.
  • Operated and maintained cardiac monitoring systems to ensure optimal performance.
  • Assisted in training new technicians on equipment protocols and emergency procedures.
  • Documented patient data accurately in electronic health records for timely access by medical teams.
  • Collaborated with healthcare providers to enhance workflow efficiency during critical care situations.
  • Implemented quality control measures to improve accuracy of telemetry readings and reporting processes.
  • Educated patients and families on monitoring equipment usage and care protocols.
  • Participated in departmental meetings to discuss process improvements and patient safety initiatives.
  • Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
  • Led quality assurance initiatives to enhance accuracy of telemetry readings and compliance with safety standards.
  • Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
  • Promoted a positive work environment by actively participating in staff meetings and offering constructive feedback to improve overall department performance.
  • Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
  • Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
  • Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
  • Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
  • Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
  • Fostered strong relationships with other members of the healthcare team by demonstrating professionalism, reliability, and excellent interpersonal skills at all times.
  • Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
  • Exhibited proficiency in utilizing various telemetry systems and software programs, adapting quickly to new technologies as needed to maintain high-quality patient monitoring services.
  • Collaborated with physicians to implement appropriate interventions based on real-time telemetry data, contributing to improved patient outcomes.
  • Ensured accurate record-keeping for all monitored patients, facilitating timely interventions when necessary and promoting effective communication among healthcare team members.
  • Streamlined the admission process for telemetry patients by quickly setting up monitoring equipment and accurately inputting data into the electronic health record system.
  • Supported interdisciplinary team collaboration through effective communication regarding patient status and needs, promoting optimal patient outcomes.
  • Succeeded in reducing response time to potential emergencies by effectively prioritizing tasks and remaining focused on patient needs.
  • Participated in quality improvement initiatives aimed at enhancing the overall effectiveness of telemetry services within the hospital setting.
  • Kept skills current with ongoing professional development opportunities, attending seminars and training sessions focused on advancements in cardiac monitoring technology.
  • Demonstrated commitment to providing exceptional patient care by maintaining a high level of competence and staying informed about best practices in cardiac monitoring.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Communicated with healthcare workers and physicians concerning test results.

Customer Service Associate

Walmart Supercenter
10.2013 - 05.2016
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized CRM systems to track customer interactions and maintain accurate records.
  • Developed training materials to onboard new associates, enhancing team performance.
  • Implemented process improvements that increased efficiency in handling customer requests.
  • Mentored junior staff on best practices for delivering exceptional service experiences.
  • Analyzed customer feedback to identify trends and recommend service enhancements.
  • Collaborated with cross-functional teams to address complex service issues effectively.
  • Led initiatives aimed at improving overall customer satisfaction ratings across the department.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Increased team productivity with effective communication and coordination of tasks.
  • Fostered positive team environment, contributing to higher staff retention rates.

Voucher Examiner

American Embassy
08.2005 - 06.2013
  • Reviewed and processed vouchers for compliance with established policies and regulations.
  • Collaborated with departments to resolve discrepancies in voucher submissions efficiently.
  • Ensured accuracy of financial data by conducting thorough audits of submitted vouchers.
  • Trained new staff on voucher examination procedures and best practices for efficiency.
  • Implemented improvements to voucher processing workflows, reducing turnaround times significantly.
  • Monitored changes in legislation affecting voucher processing, updating procedures accordingly.
  • Led initiatives to enhance reporting accuracy and streamline reconciliation processes across teams.
  • Developed training materials to support ongoing education for team members on policy updates and procedural changes.
  • Assisted in the development of training materials for new Voucher Examiners, improving overall department performance.
  • Facilitated communication between departments on issues related to vouchers, fostering better interdepartmental collaboration.
  • Communicated adverse decisions and requests for additional information to investigate eligibility.
  • Examined submitted vouchers according to government regulation and policy.
  • Reduced turnaround time for approving vouchers through efficient prioritization of workload based on deadlines and urgency levels.
  • Collaborated with procurement department staff to resolve discrepancies between purchase orders and invoice amounts, ensuring proper payment allocation.
  • Strengthened relationships with key vendors through consistent communication regarding payment status updates and resolution of any disputes arising during the voucher examination process.
  • Conducted comprehensive audits on past voucher transactions, identifying areas for improvement in internal controls.
  • Reviewed qualifying information from contractors to determine status of application criteria.
  • Assisted investigation efforts regarding possible fraud activity of misappropriated funds.
  • Processed appeals and communicated determination according to policy.
  • Enhanced voucher processing efficiency by implementing new verification techniques and procedures.
  • Ensured compliance with federal regulations through diligent adherence to guidelines and policies during voucher examinations.
  • Maintained confidentiality of sensitive information while examining vouchers, protecting both client and company interests.
  • Increased efficiency in processing travel vouchers by developing a streamlined system for receipt tracking and reimbursement requests.
  • Coordinated expense records for vouchers to prepare for reimbursement.
  • Supported management in budget planning by providing accurate data from analyzed vouchers and trends in expenditures.
  • Contributed to cost savings efforts by identifying overpayments or duplicate charges during voucher examinations, resulting in substantial savings for the organization.
  • Streamlined the payment process for accurate and timely disbursements to vendors and clients.
  • Collaborated with the finance team to reconcile discrepancies found in voucher examinations, ensuring accurate financial records.
  • Verified claims for payment adhered to proper claims handling procedures.
  • Maintained detailed records of all voucher examinations, providing accurate and timely data for reporting purposes to management and other stakeholders.
  • Reconciled client charts with financial information to align with eligibility guidelines.
  • Developed a strong understanding of applicable tax laws, assisting vendors with tax-related inquiries during the examination process.
  • Tracked data and entered into [Software] for accounting purposes.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL
12-2023

Bachelor of Arts -

Kerala University, India
Kerala State, India
03-1990

Skills

  • Collaborative work
  • Collaborative teamwork
  • Service excellence
  • Analytical problem-solving
  • Effective time management
  • Skilled at managing multiple tasks
  • Strong attention to detail
  • Analytical problem-solving
  • Strong task management
  • Trustworthy performance
  • Clear interpersonal communication
  • Analytical reasoning
  • Effective organizational skills
  • Collaborative teamwork
  • Effective listening
  • Clear communication
  • Adaptability to change
  • Innovative problem resolution
  • Financial transaction processing
  • Analytical decision-making
  • Accurate data entry
  • Verification of documents
  • Strong relationship-building abilities

Accomplishments

  • Achieved certificate from The International Driver Examiner Certification Board by completing training requirements and practice of profession.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Extra Mile Awards from American Embassy, India

Awarded Extra Mile Award twice for the exemplary service and extraordinary effort.

Languages

English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual

Timeline

Driver License Examiner

FLHSMV
11.2021 - Current

Monitor Technician

Memorial Hospital West
06.2016 - 11.2021

Customer Service Associate

Walmart Supercenter
10.2013 - 05.2016

Voucher Examiner

American Embassy
08.2005 - 06.2013

Associate of Arts -

Broward College

Bachelor of Arts -

Kerala University, India

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