Tessy Perez
Wenatchee,WA
Summary
Experienced with designing and delivering comprehensive training programs for varied audiences. Utilizes effective communication techniques to engage participants and ensure knowledge retention. Strong understanding of adult learning principles and applying them to create impactful training experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources Trainer
ABHS - Parkside
11.2024 - Current
- Designed, implemented, and delivered training programs across all departments.
- Led NEO sessions for new hires and verified all onboarding documents for accuracy and compliance.
- Created and maintained personnel and confidential/medical files.
- Entered staff information into systems like Care Logic, payroll (ADP), and coordinated with IT for access setup.
- Guide and support new hires by qualifying them with the proper skills relating to the care of clients following ABHS protocols.
- Assist with coordinating monthly Operations and Team leads meetings.
Lead Operations Supervisor
ABHS - Parkside
01.2023 - 10.2024
- Oversaw scheduling, staffing, and performance to maintain consistent coverage and high-quality care.
- Ensured accurate documentation for medications, specimen collection, and client records, meeting all regulatory standards.
- Fostered open communication between staff, clients, and clinical teams to resolve issues quickly and effectively.
- Promoted compliance with HIPAA, confidentiality laws, and organizational standards across all operations.
- Guide and support new hires by qualifying them with the proper skills relating to the care of clients following ABHS protocols.
- Responsible for screening clients with Designated Crisis Responders for possible bed placement.
- Completing 90 day and Annual reviews of PSA’s and BHT’s.
- Organize transportation for clients alongside Clinicians.
Lead Psychiatric Security Attendant
ABHS - Parkside
06.2021 - 12.2022
- Ensured safety of clients and staff by managing high-risk behaviors with therapeutic, least-restrictive interventions.
- Monitored and reported significant changes in client condition; maintained professional, therapeutic communication and boundaries.
- Maintained detailed logs, progress notes, and incident reports to support client care and compliance.
- Collaborated with supervisors and management, making decisions focused on client welfare, team success, and program integrity.
- Demonstrated verbal de-escalation skills by utilizing the least restrictive interventions with aggressive, vulnerable clients by using active listening.
- Utilize nonviolent physical restraint in compliance with ABHS policies.
- Reported concerning behaviors to Nurses and clinicians in a timely manner.
- Follow HIPAA laws and the State Washington State Involuntary Treatment Act regulations.
- Performed proper pat down and searches of client’s inventory for possible confiscated items and drug paraphernalia.
Behavioral Health Technician II
ABHS - Parkside
09.2020 - 05.2021
- Ensured safety of residents and staff by intervening therapeutically with high-risk behaviors and using de-escalation techniques.
- Monitored and reported changes in patient condition while maintaining professional boundaries.
- Maintained clear, detailed logs and progress notes to keep clinicians informed.
- Completed all required documentation, including incident reports and rule violations.
- Responded professionally to supervisors and upheld client dignity and program integrity.
- Obtained and maintained required credentials through the Department of Health.
- Assisted HCC managing the inventory of client’s medications and the logging of destroyed medications. Administer medications and monitor vitals.
- Assist in the care of clients with co-occurring and substance use disorders.
Education
High School Diploma -
Valley High School
Escondido, CASkills
- Decision and problem-solving skills
- Employee engagement
- Adaptability and flexibility
- Coaching and mentoring
- HR policies and procedures
- Employee relations
- Recruitment strategies
- Labor law compliance
- Reliability
- Critical thinking
- Active listening
Certification
- Mental Health First Aid Instructor (MHFA) (07/2025 - 07/2028)
- Management of Aggressive Behaviors Instructor (MOAB) (12/2024 - 12/2026)
- First Aid/CPR certified (08/2025 - 08/2027)
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Trainer
ABHS - Parkside
11.2024 - Current
Lead Operations Supervisor
ABHS - Parkside
01.2023 - 10.2024
Lead Psychiatric Security Attendant
ABHS - Parkside
06.2021 - 12.2022
Behavioral Health Technician II
ABHS - Parkside
09.2020 - 05.2021
High School Diploma -
Valley High School