Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Timeline
BusinessAnalyst

Tessy Prajas

San Diego,CA

Summary

Strategic Product Development Manager with 17 years of experience. Proven ability to deliver high-quality, innovative products that drive growth. Expertise in leading cross-functional teams and managing the entire product lifecycle. Strong communication and planning skills ensure efficient execution.

Overview

17
17
years of professional experience
4
4

Certifications

Work History

Lead Product Development Manager

Lumen Technologies
03.2021 - Current
  • Foster a culture of collaboration across all departments to ensure stakeholder alignment and deliver products that exceed customer expectations
  • Maintain clear and consistent communication with stakeholders, keeping them informed of progress and roadblocks
  • Led successful end-to-end delivery of Unified Communications as a Service product, consistently meeting project timelines and aligning with Lumen Partners Zoom, Microsoft Teams and Cisco
  • Championed Agile/Scrum methodologies to resolve roadblocks and deliver high-quality Unified Communications as a Service products
  • Collaborated with cross-functional teams to develop product solutions and refine business use cases
  • Drove a 20% increase in sales revenue by launching many new products
  • Prioritized and managed the product backlog, ensuring efficient feature development
  • Delivered new features through clear plans and specifications, minimizing technical challenges
  • Motivated and led project teams, fostering a culture of innovation and high performance

Lead Product Owner

Lumen Technologies
03.2019 - 03.2021
  • Owned and prioritized product backlog.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Analyzed customer feedback to identify areas for improvement.
  • Collaborated with development team on services and tasks.
  • Gave product feature demos to stakeholders

Business Analyst

Infosys Technologies
01.2018 - 03.2019
  • Leveraged business and data analysis skills at Lumen Technologies to improve Field Services dispatch efficiency through the Program's automation initiative to bring reduction in dispatch time
  • Identified process improvement opportunities within the CCD program, leading to better customer commit dates
  • Utilized SQL, Power BI, and Excel to extract and analyze customer data, generating actionable insights that informed product development decisions for the Field Services Program
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.

Technology Lead

British Telecom
07.2014 - 01.2018
  • Led the design of business stories to develop a transformation solution for the Inventory Management System
  • Led a team of 10 developers and QA team to deliver E2E transformation solutions
  • Delivered an inventory migration solution for streamlining legacy workflows and implementing reporting for improved order flow visibility
  • Developed Automation Suite in Selenium for automating the Inventory Management for different product life cycle testing
  • Led development teams in building the technical backbone of the Inventory Management System, including system integration, data interfaces, and application functionality

Senior Consultant

Capgemini
03.2010 - 07.2014
  • Led business requirements gathering and process definition for major Telco clients, ensuring alignment with product capabilities
  • Delivered a Rating System solution as a consultant for Everything Everywhere (T-Mobile-Orange), focusing on user needs and system functionality
  • Managed a Data Migration Project for Johnson & Johnson, utilizing data analysis to identify and address critical issues
  • Led a Sales Computation project at HP as a Senior Consultant. Modernized the system with next-gen technology, enhancing user experience, performance, and data visualization
  • As a Senior Consultant at Cisco, consulted on Enterprise Identity Access and Profile Management solutions
  • Collaborated with development teams to translate business needs into technical solutions
  • Identified and addressed operational bottlenecks through problem analysis and solution recommendations
  • Prioritized and managed multiple project deadlines across various clients, ensuring successful delivery
  • Developed detailed work plans to meet business objectives and project deadlines

Technology Analyst

Infosys Technologies
11.2007 - 03.2010
  • Developed key functionalities for British Telecom's Order Provisioning System (V21) and Sales Quote Engine (SQA), capturing order details and generating accurate pricing
  • Partnered with project managers to establish achievable coding milestones for pre-release software, ensuring on-time delivery
  • Championed the adoption of Agile methodologies and development best practices, streamlining product development processes


Education

Bachelor of Technology - Electronics And Communications Engineering

Rajagiri College of Engineering
Cochin, India
06-2007

Skills

  • Effective collaboration skills: ability to work closely and partner with all internal and external team members and stakeholders (regardless of function, factory, or area of expertise), and collaborate / communicate effectively to move a project forward and attain agreed upon goals
  • Superior problem-solving skills: ability to dissect and define a specific problem or gap, then apply a logical approach to evaluate options and determine the best solution possible
  • Extensive “hands-on” experience in testing, evaluating, and demonstrating new products and services prior to launch, with a relentless focus on delivering the best Customer Experience possible
  • Agile & Product management: Proven track record of delivering innovative solutions aligned with business needs
  • Telecom Expertise: Extensive experience in Unified Communications as a Service and Telecom products (Quoting, Ordering, Billing, Rating)

Certification


  • Certified SAFe®5 Product Owner/Product Manager
  • Certified Registered Scrum@Scale Practitioner
  • Certified Scrum Master
  • Certified Google Cloud Digital Leader

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Collaborated with different teams for the development & Delivery of a new product.
  • Resolved product issue through tactical solutioning and follow up testing & deployment.
  • Documented and resolved production issues which led to excellent customer experience and faster churn.

Timeline

Lead Product Development Manager

Lumen Technologies
03.2021 - Current

Lead Product Owner

Lumen Technologies
03.2019 - 03.2021

Business Analyst

Infosys Technologies
01.2018 - 03.2019

Technology Lead

British Telecom
07.2014 - 01.2018

Senior Consultant

Capgemini
03.2010 - 07.2014

Technology Analyst

Infosys Technologies
11.2007 - 03.2010

Bachelor of Technology - Electronics And Communications Engineering

Rajagiri College of Engineering

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Tessy Prajas