Summary
Overview
Work History
Education
Skills
Timeline
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Doral

Summary

Business Operations & Management ~Creating Efficiency ~ Large Scale Change Enthusiastic entrepreneur with over 20 years of progressive leadership experience working with people of diverse backgrounds and cultures. Increasing accomplishments in business transformation. Consummate professional acknowledged for innovative creativity and developing efficient working environments. Experienced at driving large- scale change that builds business reputation and propels revenue growth. An experienced negotiator, and facilitator with excellent time management skills. Earned reputation for delivering cutting edge solutions for cost effective efficient working environments in a service industry. A result-oriented individual with a reputation of doing what is appropriate to get the job done while ensuring strong interpersonal relationships putting the interests of the enterprise ahead of personal interests. High degree of resilience, persistence and the ability to thrive in an environment of rapid change. A high sense of urgency and experience operating effectively in a fast-paced environment requiring the skill to handle multiple priorities simultaneously.

Professional in food and beverage sector, bringing keen attention to detail and commitment to service excellence. Contributed to operational success by efficiently supporting staff and delivering exceptional customer experiences. Reliable team player known for adaptability and strong interpersonal skills, ensuring smooth service flow and satisfied guests.

Overview

13
13
years of professional experience

Work History

Food and Beverage Assistant General Manager

STANDARD HOTEL MIAMI BEACH, FLORIDA
01.2019 - 01.2025
  • Oversaw operations of several venues such as the Lido bayside Grill, Monterrey Bar, Juice café amongst others while monitoring and managing several events and pop ups. Played a major role in the increase restaurant/bars revenue and team development improving consistency and quality of guest experience and staff development.
  • Improved guest experience by implementing a more efficient staff training program which resulted in a drastic increase of online positive reviews as evidenced by our hotel survey system.
  • Implemented guest relation scripts to assist staff with immediate problem resolution for our customers and guests along with an escalation process to immediately improve customer experience.
  • Implemented templates and check lists to facilitate consistency and clear direction in delivering the expectations of our guests.
  • Implemented new cocktails tailored to the Miami clientele to increase revenue and guest satisfaction.

Key Manager/Lead Bartender

CONFIDANTE HOTEL MIAMI BEACH, FLORIDA
01.2017 - 01.2019
  • Hired by the Hyatt Corporation to help revitalize outdoor poolside food and beverage sales. Promoted within 2 months of employment to Key Manager/Bartender managing the daily operations of the Hotel Pool Bar with concurrent on the job orientation to move into a general manager role. Led and managed a tight core team of 10 FTEs.
  • Increased HySat/Medallia scores for pool and beach.
  • Implemented a more efficient training program for Pool staff.

Restaurant Manager/Beverage Manager

TRULUCK'S RESTAURANT MIAMI, FLORIDA
01.2012 - 01.2017
  • Upscale restaurant group with 12 stores in 12 locations. Promoted to Manager within first year of employment. Responsible for the setup and flow of restaurant operations for lunch and dinner business. Promoted to Beverage Manager within the second year of employment concurrent with Restaurant Manager role. Responsible for maintaining facilities operations to include equipment preventative maintenance and utilities management. Responsible for managing $1.2M per year beverage inventory.
  • Reduced Beverage inventory by 20% resulting in a savings of $60k within the first 3 months of taking over as manager.
  • Responsible for the $800k in wine inventory to include, purchasing, cataloging, inventory management and customer sales.
  • Developed new operations strategies to enhance the workflow and food production allowing the staff to function more efficiently as well as providing better customer service scores and reputation.

Education

The Art Institute of Pittsburg
01.2011

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Notre Dame South Euclid Campus
01.2001

Diploma - College Prep

Okemos High School
Okemos, MI
01.1999

Skills

  • Customer Service
  • Guest Experience
  • Beverage Program
  • Program Re-engineering
  • Large-Scale Change Restaurant Leadership
  • Strategic Planning
  • Food safety
  • Project/Event Management
  • Team Building/Staff Development
  • Flexible scheduling
  • Organizational growth
  • Staff training and development

Timeline

Food and Beverage Assistant General Manager

STANDARD HOTEL MIAMI BEACH, FLORIDA
01.2019 - 01.2025

Key Manager/Lead Bartender

CONFIDANTE HOTEL MIAMI BEACH, FLORIDA
01.2017 - 01.2019

Restaurant Manager/Beverage Manager

TRULUCK'S RESTAURANT MIAMI, FLORIDA
01.2012 - 01.2017

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Notre Dame South Euclid Campus

Diploma - College Prep

Okemos High School

The Art Institute of Pittsburg
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