Summary
Overview
Work History
Education
Timeline
Generic

Chrishamia Louis

Arlington,Texas

Summary

Authorized to work in the US for any employer

I am seeking a position with fosters my growth, where i can apply my critical thinking, communication, and practical skills.

Overview

15
15
years of professional experience

Work History

Contact Center Agent

Co-op Solutions
Fort Worth, TX
04.2024 - 09.2024
  • Greeted customers warmly and ascertain problem or reason for calling.
  • Adhered to quality assurance standards when handling calls.
  • Resolved customer complaints or escalated them to the appropriate personnel as needed.
  • Provided account information and answered customer inquiries in a timely manner.
  • Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
  • Identified potential fraud cases and reported them to the supervisor.
  • Collected payments and arranged for billing.
  • Created detailed reports summarizing investigations into suspected fraudulent activity.
  • Responded quickly to customer inquiries regarding suspected fraud incidents.

Department Supervisor

The Home Depot Store
Arlington, TX
05.2023 - 11.2023
  • Developed and implemented departmental policies and procedures.
  • Conducted performance reviews for staff members.
  • Monitored department operations to ensure productivity standards were met.
  • Maintained detailed records of employee attendance and leave requests.
  • Resolved customer complaints in a timely manner.
  • Analyzed data to identify areas of improvement within the department.
  • Ensured compliance with all safety regulations across the department.
  • Facilitated communication between management, staff, and customers.
  • Collaborated with other departments to coordinate activities and resolve issues.
  • Established goals for each team member and monitored progress towards those objectives.
  • Trained employees on new processes or procedures as needed.
  • Created reports summarizing daily operations for upper-level management review.
  • Organized special events or meetings related to the department's activities.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Managed inventory levels of supplies required for daily operations.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supervised numerous employees in multiple departments and delegated each one with tasks and responsibilities.
  • Provided coaching and mentoring support to team members.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
  • Trained and mentored new associates on department policies and procedures.
  • Supervised departmental employees, delegating with tasks and responsibilities.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.

Customer Service Associate

The Home Depot Store
Arlington, Tx, 76011
01.2022 - 05.2023
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Troubleshot shortages and overages to support quality control efforts.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.

Sales Associate

DTLR
Arlington , TX
09.2020 - 03.2022
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

General Assembler

Android Industries
Arlington, TX
10.2018 - 06.2020
  • Completed accurate assembly work by positioning and aligning components.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Assessed work for errors or compliance issues and made corrections and modifications.
  • Assembled machinery from component parts, following prescribed instructions to support correct configurations.
  • Adhered to all company policies and safety regulations while performing work duties.
  • Assembled components to form sub-assemblies and assemblies, using hand tools and power tools.
  • Adjusted machine settings to ensure proper operation of equipment.
  • Inspected parts for defects or deviations from standards.
  • Ensured that all required materials were available before starting a task.
  • Operated machinery in accordance with safety regulations and guidelines.
  • Assisted co-workers with difficult tasks when necessary.
  • Verified accuracy of assembled parts by comparing them against product specifications.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.

Multiskilled Technician

JPS Health Network
Fort Worth, TX
08.2016 - 05.2018
  • My qualifications include MST/CNA, CPR, ECG and venipuncture Performs technical and clerical duties associated with the care and treatment of patients.
  • Performs other related duties as assigned.
  • Obtains and records vital signs, I/O's, weights, basic ECG monitoring, venipunctures, bedside testing, and documents in the patients record as directed by the licensed personnel.
  • Assist with patient care in a way that minimizes the risk of transfer of infection, accidental contamination, and protects the patient from injury or harm.
  • Observed universal precautions at all times when handling infectious materials or bodily fluids.
  • Collected specimens from patients for laboratory analysis.
  • Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
  • Reported any changes in patient condition immediately to the RN or physician on duty.
  • Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
  • Answered call lights promptly and responded to requests from patients in a timely manner.
  • Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
  • Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations, and treat pre-and post-operation patients.
  • Delivered high level of care to every patient.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

Captioning Assistant

Captel Service Specialists
Arlington, TX
10.2017 - 01.2018
  • Primarily responsible for providing quick and accurate captions for telephone conversations of Captioned Telephone clients using voice recognition applications.
  • Multitask (hear audio, voice what was heard, proof-read developing captions- all simultaneously).
  • Utilize a keyboard by typing proper corrections and other words as necessary.
  • Monitor technical issues on calls and report to appropriate staff.
  • Maintain the CapTel Call Center's quality standards for accuracy and speed.
  • Listened to audio to produce captions for individuals with hearing disabilities, such as deafness.

Manager

Avalon Care Center
Arlington, TX
08.2014 - 08.2016

  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provide routine care to all patients -Administer oral/anal medications to residents under the directives of the Medical Coordinator.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted performance reviews for team members.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored patient vital signs such as temperature, pulse rate and blood pressure.
  • Participated in performance improvement initiatives related to medication management processes.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Maintained accurate medication records for each patient.
  • Attended continuing education classes related to medication administration topics.
  • Evaluated patient responses to medications administered and reported any changes or unusual occurrences immediately to supervising nurse or physician.
  • Ensured that all controlled substances are appropriately secured at all times according to state regulations.
  • Ordered drug supplies from pharmacy as needed for patient care needs.
  • Verified the identity of the patient receiving medication prior to administration.
  • Administered oral medications to patients in accordance with doctor's orders.
  • Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
  • Assisted patients with activities of daily living such as bathing, dressing and grooming.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.

CNA/Caretaker

Avalon Care Homes
Arlington, TX
08.2009 - 01.2014
  • Grooming, dressing, bathing, toileting, conversing with residents Assist with feeding residents, laundering all clothing and linens in the home.
  • Cleaning the home and residents rooms and bathrooms.
  • Following licensing regulation and guidelines for resident and employee safety Functioning as a team and assisting other Caregivers or employees as the need arises -Being observant of resident activities and potential health concerns and general status, such as watching to make sure they eat the proper amounts of food and drink, or noting any loss or change in resident's ability to function.

Support Associate

Multiplan
Arlington, TX
01.2011 - 09.2011
  • Provide high quality and efficient clerical or administrative support.
  • Provide necessary information for Completion of claims workflow.
  • Provided technical support to customers via phone and email.
  • Verified customer accounts by collecting necessary information.
  • Updated databases with new and modified customer data.
  • Negotiated payment arrangements with patients and and or their families as needed.
  • Reviewed insurance claims for accuracy and completeness, ensuring that all required information was present.

Education

Diploma -

Hot Springs High School
Hot Springs, Arkansas
05.2007

CNA License - Nursing Assistance

Nurses Aide Academy
06.2010

BLS For Healthcare Providers (CPR And AED) -

Nurses Aide Academy
Fort Worth, TX
08.2018

Phlebotomy

Blessed Hands
07.2021

Timeline

Contact Center Agent

Co-op Solutions
04.2024 - 09.2024

Department Supervisor

The Home Depot Store
05.2023 - 11.2023

Customer Service Associate

The Home Depot Store
01.2022 - 05.2023

Sales Associate

DTLR
09.2020 - 03.2022

General Assembler

Android Industries
10.2018 - 06.2020

Captioning Assistant

Captel Service Specialists
10.2017 - 01.2018

Multiskilled Technician

JPS Health Network
08.2016 - 05.2018

Manager

Avalon Care Center
08.2014 - 08.2016

Support Associate

Multiplan
01.2011 - 09.2011

CNA/Caretaker

Avalon Care Homes
08.2009 - 01.2014

Diploma -

Hot Springs High School

CNA License - Nursing Assistance

Nurses Aide Academy

BLS For Healthcare Providers (CPR And AED) -

Nurses Aide Academy

Phlebotomy

Blessed Hands

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Chrishamia Louis