Colin Yates
Clifton Park
Summary
Software Support Specialist with expertise in SQL/Web Server installation and database migration at Tyler Technologies. Proven ability to enhance customer satisfaction through effective troubleshooting and mentoring. Skilled in SQL scripting and committed to delivering exceptional service while optimizing software performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Software Support Specialist
Tyler Technologies
Latham
06.2022 - Current
- SQL Server installation, migration
- SQL scripts,delete update scripts, creating views for custom reporting
- Provided support via phone/chat/email on any computer/software related issues, and documented via CRM
- Mentored new employees during their onboarding
IT Help Desk Technician
Capital Region BOCES
Albany
04.2022 - 06.2022
- Company Overview: Northeastern Regional Information Center(NERIC)
- Provided IT support to staff on and off site(schools, office)
- Document all issues in a ticketing system (Service Now)
- Imaging computers, hardware and software installation and repair
- Setup for company events
- Northeastern Regional Information Center(NERIC)
Cashier
Market 32
Clifton Park
11.2021 - 03.2022
LifeGuard
Ballston Lake
06.2015 - 08.2021
Education
Bachelor of Science - Computer Science
SUNY Oneonta
Oneonta, NY01.2021
Skills
- SQL Server installation
- Network troubleshooting
- Database migration
- Backup and restore management
- SQL scripting
- Customer service
- Powershell Scripting
- Software installation
Certification
AWS Certified Cloud Practitioner, Amazon Web Services, 07/15/23
Timeline
Software Support Specialist
Tyler Technologies
06.2022 - Current
IT Help Desk Technician
Capital Region BOCES
04.2022 - 06.2022
Cashier
Market 32
11.2021 - 03.2022
LifeGuard
06.2015 - 08.2021
Bachelor of Science - Computer Science
SUNY Oneonta
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