Kai Adams
White Post,VA
Summary
Dynamic, highly motivated, and results-driven customer service representative with more than 7 years’ worth of experience. Effective at building and managing relationships with diverse populations. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recreation Tech Assistant
Frederick County Parks and Recreation
01.2021 - Current
- Oversees a structured and organized program and daily operations of the basicRec programs.
- Supervising before/after school and summer day-Camp for elementary school aged children
- Represent FCPRD and follows department policies and procedures
- Maintains program records, reports, etc.
- Work with diverse populations of participants, including children with special needs and/or learning disabilities
- Communication with participants and parents to ensure a safe and fun environment
- Organize an supervise recreational activities, games, and activities
Site Supervisor
Frederick County Parks and Recreation
01.2018 - Current
- Provide supervision for participants and spectators at Frederick County Parks and Rec Facilities.
- Serves as between participants, staff and FCPRD
- Responsible for overall facility cleanliness
- Interact and provide assistants to visitors attending events or using facilities
- Ensures that operations of program / facility run smoothly
- Setup and removal of equipment for sports programs
Recreation Tech
Frederick County Parks and Recreation
01.2022 - 05.2025
- Performs difficult technical and administrative work in planning, supervising, implementing and assisting in the BasicRec programs.
- Serves as liaison and build relationships between participants, staff and FCPRD
- Responsible for planning, coordinating, and supervising before/after school and summer day-Camp for elementary school aged children
- Represent FCPRD and follows department policies and procedures
- Maintains program records, reports, etc.
- Work with diverse populations of participants, including children with special needs and/or learning disabilities
- Communication with participants and parents to ensure a safe and fun environment
- Develop, organize an supervise recreational activities, games, and activities
- Supervise recreation tech assistants
Customer Service Representative
Massage Envy
01.2024 - 05.2024
- Provide outstanding customer service, provided to each patron a relaxing atmosphere for each patron.
- Support clinic flow by greeting clients, scheduling services, answering phones, respond to emails and addressing questions
- Promote the value of Total Body Care by educating clients on new and expanded services based on guidelines provided by the company
- Support company growth by growing and retaining clients through email, phone and in-person strategies
Crew Member
Shawnee Springs Market
02.2021 - 06.2021
- Excelled in delivering friendly, prompt and efficient customer service for deli customers.
- Greeted customers and document orders
- Prepare all luncheon items per customer requests
- Monitor deli & hot case for inventory levels, refill as necessary
- Maintain cleanliness for the kitchen preparation area
Crew Member
Subway/Dunkin Donuts
05.2018 - 01.2021
- Responsible for delivering great and friendly guest experiences.
- Prepare products according to operational and quality standards
- Take and enter orders in the POS cash register
- Maintain cleanliness in the restaurant
Education
Certified Basic & Master Esthetician -
Beauty Wiz School And Spa
Winchester, VAHigh School Diploma -
Sherando High School
Stephens City, VASkills
- Customer Service
- Effective Listener
- Database Management
- Adaptability
- Conflict Management
- Problem Solving
- Record Maintenance
- Relationship Building
- Troubleshooting & Problem Solving
- Clear Communication Skills
- Technological: Microsoft Office (Word, PowerPoint, Excel, Access) rectrack
Certification
- CPR & First Aid (2025)
- MAT Certified (2025)
- Certified Master Esthetician (2025)
- Certified Basic Esthetician (2024)
Timeline
Customer Service Representative
Massage Envy
01.2024 - 05.2024
Recreation Tech
Frederick County Parks and Recreation
01.2022 - 05.2025
Crew Member
Shawnee Springs Market
02.2021 - 06.2021
Recreation Tech Assistant
Frederick County Parks and Recreation
01.2021 - Current
Crew Member
Subway/Dunkin Donuts
05.2018 - 01.2021
Site Supervisor
Frederick County Parks and Recreation
01.2018 - Current
Certified Basic & Master Esthetician -
Beauty Wiz School And Spa
High School Diploma -
Sherando High School