Tetiana Alonso
Richmond
Summary
Field Operations Leader with 15+ years of progressive experience driving multi-site operations, sales and facility teams across healthcare and retail environments. Results-oriented leader who has led teams of up to 35, managed P&L and KPI accountability, and optimized surgical set logistics, inventory control, and JDE transaction workflows to ensure compliance and on-time fulfillment. Strong cross-functional partner and communicator skilled at streamlining processes, coaching teams, and delivering measurable improvements in operational efficiency and service levels.
Results-driven Field Operations Manager well-versed in administering budgets, maintaining compliance, and planning workflow. Excellent communication and conflict-management skills. Pursuing new professional challenges and opportunities for advancement.
Overview
16
16
years of professional experience
Work History
Field Operations Leader
VB Spine
2024.04 - Current
- Oversee daily branch operations, including facility access, security, and product flow management
- Partner with corporate facilities and regional teams to ensure adequate supply, order fulfillment, and escalations are resolved quickly
- Direct inventory control processes-replenishment, inspection, redistribution, and cycle counts across hospitals and office sites ensuring compliance and accuracy
- Manage JDE transactions for set movement while training and supporting staff in troubleshooting system issues
- Lead and coach branch operations team to uphold compliance with manufacturing procedures, KPIs, and company policies
- Coordinate courier and transportation services, maintaining efficient logistics for incoming and outgoing surgical products
- Provide weekly and monthly performance metrics to corporate leadership to track activity, defects, and operational efficiency
- Develop and manage on-call coverage schedules, ensuring 24/7 operational support
Commercial Operations Specialist
Stryker
2021.06 - 2025.04
- Managed returns across West and Southeast regions while supporting additional regions and the Houston Returns Team to streamline reverse logistics.
- Processed POs, DOs, replenishment orders, and JDE transactions; performed research to resolve discrepancies and ensure timely fulfillment.
- Maintained frequent communication with hospitals and reps to address inquiries, requests, and concerns, preserving service levels.
- Worked on the consignment team to manage approvals, budgets, and inventory, partnering with supply to protect future set builds and orders.
- Built collaborative relationships with Billing, Supply, Reverse Logistics, and HUBs to improve cross-functional workflows and issue resolution.
Account Manager
Best Buy
2017.01 - 2018.01
- Managed residential accounts specializing in appliances, smart home installations, and AV systems
- Coordinated client projects from order to completion; supported multiple Best Buy locations
Sales Manager
Carmax
2015.01 - 2017.01
- Consistently met or exceeded daily, monthly, and quarterly KPIs
- Led and developed a sales force of 10 team members; supported 35 direct team members.
- Delivered strong floor leadership while driving sales results.
General Manager
Best Buy
2011.01 - 2014.01
- Directed operations with a customer-centric approach while achieving financial goals
- Managed P&L; responsibilities and ensured year-over-year business growth
- Hired, trained, and developed sales consultants on strategies and performance effectiveness
- Fostered a high-performance culture focused on delivering superior customer service.
Education
Bachelors of Science - Marketing
Western Governors University
2026-07
Skills
- Project Management
- Strategic Planning
- Data Analysis
- Process Improvement
- Client Relationship Management
- Cross-Functional Collaboration
- Problem Solving
- Budget Management
- Operations Management
- Customer Success
- Operational efficiency
- Training and mentoring
Accomplishments
- Stryker Spine Peer Recognition Award — 2024
- 8x Best Buy Mobile Achiever — recognized for top sales and customer service performance
- Consistently ranked in the top 5% of company stores for sales and operational KPIs
- Achieved company-leading Employee Experience Survey scores, improving team engagement and retention
- Served 2 years on the Corporate Best Buy Mobile Council, contributing to national mobile strategy and best practices
LANGUAGES
English
Timeline
Field Operations Leader
VB Spine
2024.04 - Current
Commercial Operations Specialist
Stryker
2021.06 - 2025.04
Account Manager
Best Buy
2017.01 - 2018.01
Sales Manager
Carmax
2015.01 - 2017.01
General Manager
Best Buy
2011.01 - 2014.01
Bachelors of Science - Marketing
Western Governors University
LINKS
LinkedIn/Portfolio