Tetiana Demchuk
Chicago,IL
Summary
A creative supervisor with extensive experience in customer service with people from different countries of the world both from Europe and America. I consider flexibility to change to be my greatest and strongest skill. Having a lot of experience working as a waiter, I know what it takes for a team to feel motivated and want to come to work.
Overview
8
8
years of professional experience
Work History
Waitress
Al Bawadi Grill
Chicago , IL
2024.04 - Current
- Greeted customers and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders for food and drinks and delivered them to guests.
- Processed payments accurately using cash registers or POS systems.
- Developed positive relationships with regular customers through friendly conversation.
Ocean Import Operations Specialist
FTS International Express INC.
Chicago , IL
2023.09 - 2024.03
- Prepare and distribute all required and ocean import documentation in a timely fashion to appropriate parties (i.e. delivery orders, arrival notice, etc.)
- Timely preparation of rates and quotes for customers and overseas agents.
- Communication of arrival notification. Arrange delivery.
- Monitor and manage all assigned shipments.
- Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors.
Sales&Leasing Consultant
Honda Of Downtown Chicago
Chicago , IL
2023.03 - 2023.09
- Ran deals from customer entry to finish, including greetings, formalities, test drives, credit, and final sales.
- Monitoring customer's database, communication with clients via phone calls and email.
- Customer follow-up after sale.
Waitress
Layal Cafe Creperie and Banquet
Houston , Texas
2021.07 - 2022.11
- Presented food and beverages to guests at tables.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Trained new employees to perform duties.
Supervisor
Rush Hour Pizza Polska
Warsaw
2016.08 - 2021.04
- Check emails from clients or notes from other managers.
- Accept product deliveries and uploading them to the database.
- Inspection of products for compliance with sanitary standards (dates, temperature).
- Product inventory.
- Inspection of work surfaces before starting work.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Directed and supervised team of 15 employees in daily operations.
Education
Bachelor - Manager of Hospitality And Gastronomy
High School of Tourism And Foreign Languages
Warsaw2021-07
Skills
- Customer service
- Leadership
- Flexibilities for changes
- Sales skills
- Work under stress
- Food safety understanding
Languages
Ukrainian
First Language
English
Advanced (C1)
C1
Polish
Proficient (C2)
C2
Russian
Proficient (C2)
C2
Timeline
Waitress
Al Bawadi Grill
2024.04 - Current
Ocean Import Operations Specialist
FTS International Express INC.
2023.09 - 2024.03
Sales&Leasing Consultant
Honda Of Downtown Chicago
2023.03 - 2023.09
Waitress
Layal Cafe Creperie and Banquet
2021.07 - 2022.11
Supervisor
Rush Hour Pizza Polska
2016.08 - 2021.04
Bachelor - Manager of Hospitality And Gastronomy
High School of Tourism And Foreign Languages
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