Tetiana Koval
Troy,New York
Summary
Experienced case manager with experience coordinating care for individuals. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Easily learns new things and effectively implements them into activities. Reliable and results-oriented, with a drive to achieve positive outcomes. Confident in communication and a desire to help others.
Overview
23
23
years of professional experience
Work History
Case Manager Employment Program, Skills Developmen
New York Field Office of US Committee for Refugees and Immigrants
02.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Created an individualized service plan in collaboration with clients, families, and other professionals.
- Referred clients to appropriate team members: legal services, community agencies and organizations for social benefits.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, interpretation, employment and medical care assistance.
- Communicated with various government agencies and services until client issues were resolved.
- Educated clients on available community resources and how to access them effectively.
- Provide employment services: job search, job orientation, job Club, refer to job opportunities, job placement and filled-out all paperwork regarding employment.
- Assist client to receive license for professional development.
Online Seller
Own Business
01.2013 - 09.2022
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
- Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.
- Managed inventory levels effectively, ensuring products were always available for purchase and minimizing out-of-stock situations.
- Collaborated with other online sellers to share best practices, learn from their experiences, and form mutually beneficial partnerships.
- Сreated advertising, photographed products, maintained an online page on the Internet, wrote inspiring stories about our family business, thereby increasing and maintaining content and increasing the number of orders.
- Ensured high-quality packaging and controlled shipping and delivery.
- Correctly resolved conflict situations, which often led to the person becoming our regular customer. I communicated with customers during orders, which as a result usually increased the number of ordered products.
- Personally produced a large number of eco-products for our store.
Volunteer
Calvary Chapel Ternopil
06.2007 - 09.2022
- Provided support and advice to youth and adults on complex life issues.
- Provided accommodation to those in need in a spare guest room.
- Assisted in the organization and running of various events.
Volunteer
Kairos, Youth Christian Interdenominational Organization.
04.2002 - 10.2010
- Mentored youth and students. Provided them with comprehensive support and guidance in difficult life circumstances.
- Developed, organized and led various creative educational events and educational lectures among youth and students in various cities and educational institutions.
- Analyzed, calculated and purchased office supplies.
Sales Associate
LLC
08.2006 - 04.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Theological Studies - Theology
Vision International University
Ramona, CA06-2027
Bachelor of Science - Precision Mechanical Devices
Ternopil Ivan Puluj National Technical University
Ternopil, Ukraine06-2026
Skills
- Analytical problem-solving
- Stress Case Management
- Effective time management
- Detailed case documentation
- Data analysis
- Relationship building
- Conflict resolution
- Team collaboration
Languages
Ukrainian
English
Timeline
Case Manager Employment Program, Skills Developmen
New York Field Office of US Committee for Refugees and Immigrants
02.2023 - Current
Online Seller
Own Business
01.2013 - 09.2022
Volunteer
Calvary Chapel Ternopil
06.2007 - 09.2022
Sales Associate
LLC
08.2006 - 04.2007
Volunteer
Kairos, Youth Christian Interdenominational Organization.
04.2002 - 10.2010
Bachelor of Theological Studies - Theology
Vision International University
Bachelor of Science - Precision Mechanical Devices
Ternopil Ivan Puluj National Technical University
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