Tetiana Kovalova
Prague,NY
Summary
Engaging professional with vast experience in organizing events and conferences for guests. Team player and collaborates with marketing to facilitate promotions. Seeking to enhance skills and be part of sustainable workforce. With background in customer service and hospitality, I bring exceptional communication and problem-solving skills to enhance guest experiences. I excel in creating welcoming environments and resolving issues efficiently, ensuring every guest feels valued and cared for. My focus is always on delivering memorable, positive interactions that leave lasting impression.
Overview
3
3
years of professional experience
Work History
Guest Experience Expert
W Prague
08.2024 - Current
- Developed strong rapport with guests, creating a positive atmosphere conducive to return visits.
- Monitored online reviews from past guests, identifying areas for improvement in service delivery or facility management as needed.
- Acting as the primary point of contact for guests, ensuring their needs are met, and expectations exceeded.
- Addressing and resolving any guest complaints or issues promptly and professionally.
- Tailoring experiences to individual guests, offering recommendations and assistance based on their preferences.
- Assisting in the planning and execution of guest events, ensuring all details are managed effectively.
CABIN CREW MANAGER
RYANAIR GROUP/BUZZ AIR
08.2022 - 04.2024
- Performing the customer service to fulfill all passenger's needs, leaving positive feedback and satisfaction from the flight
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintaining effective communication with the flight deck and other members of the cabin crew
- Completing required paperwork, incident reports, and other documentation as needed
- Being prepared to handle various emergency situations, such as turbulence, medical emergencies, or evacuations
- Administering first aid and coordinating with the flight crew in the event of a medical emergency
Education
BACHELOR'S DEGREE - Tourism And Hospitality Management
University of Hradec Králové
Hradec Králové05.2024
DIPLOMA OF HIGHER EDUCATION -
High School of T.G. Masaryk
Uzhhorod07.2020
Skills
- Time Management
- Setting goals and priorities
- Planning and delegating
- Attention to details
- Excellent written and verbal communication skills
- Speaking in public
- Culturally sensitive and internationally traveled
- Organizational skills
- Communication and interpersonal skills
- Guest relation management
- VIP guest care
- Multitasking
Phone
Mobile, (+420) 776240011
Personal Information
- Date of Birth: 09/24/03
- Gender: Female
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Czech
Professional Working
Polish
Limited Working
Spanish
Limited Working
Timeline
Guest Experience Expert
W Prague
08.2024 - Current
CABIN CREW MANAGER
RYANAIR GROUP/BUZZ AIR
08.2022 - 04.2024
BACHELOR'S DEGREE - Tourism And Hospitality Management
University of Hradec Králové
DIPLOMA OF HIGHER EDUCATION -
High School of T.G. Masaryk
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