Tetiana Kozyra
Queens,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Home attendant manager position. Ready to help team achieve company goals. Open to learn and developing.
Overview
16
16
years of professional experience
Work History
Room Attendant
The Chelsea Hotel
11.2023 - Current
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Housekeeping Supervisor
The CARLTON HOTEL
07.2021 - 10.2022
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
Housekeeper
Self Employed
06.2020 - 06.2021
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Room Attendant
Setai Hotel
08.2019 - 03.2020
- Responded to guest requests for assistance, toiletries, and personal care items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Assistant Director
Roten
08.2013 - 08.2019
- Created and updated records and files to maintain document compliance.
- Oversaw purchasing and organization of inventory.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
Secretary
Areal-Sokal
03.2009 - 06.2013
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Receptionist
Pure Beauty Salon
10.2007 - 10.2009
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor's - Goverment Management
Kyiv National University
Kyiv06-2007
Skills
- P>Customer service
- P>Sales processes
- P>Order management
- P>Communication skill
- P>Organizational skills
- P>Friendly nature
- P>Mail handling
- P>Excellent multi-tasking ability
Timeline
Room Attendant
The Chelsea Hotel
11.2023 - Current
Housekeeping Supervisor
The CARLTON HOTEL
07.2021 - 10.2022
Housekeeper
Self Employed
06.2020 - 06.2021
Room Attendant
Setai Hotel
08.2019 - 03.2020
Assistant Director
Roten
08.2013 - 08.2019
Secretary
Areal-Sokal
03.2009 - 06.2013
Receptionist
Pure Beauty Salon
10.2007 - 10.2009
Bachelor's - Goverment Management
Kyiv National University
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