Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tetiana Matsevko

Hoffman Estates,IL

Summary

Dynamic leader with a proven track record at Lidl, enhancing customer satisfaction and team productivity through strategic planning and effective communication. Skilled in inventory management and problem-solving, adept at fostering team collaboration and driving continuous improvement. Achieved significant cost savings and sales growth, demonstrating adaptability and a strong commitment to excellence.

Overview

7
7
years of professional experience

Work History

Seller, Grocery Stocker

KD Market
01.2024 - Current
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Utilized product knowledge to educate customers on features and benefits.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
  • Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.

Manager

Lidl
03.2022 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Manager

ATB
10.2017 - 02.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Mentored junior team members on best practices in sales techniques, fostering a collaborative work environment that supported individual growth as well as shared success within the team.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Maximized profitability with strategic pricing, discounting, and inventory management techniques.
  • Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.
  • Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
  • Resolved customer complaints promptly to maintain a positive brand image.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Achieved or exceeded company-defined sales quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Stayed current on company offerings and industry trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

Master Of Business - Personnel Management

TNEU
Ukraine
01.2022

Skills

  • Customer engagement
  • Marketing strategies
  • Inventory management
  • Sales techniques
  • Cost control
  • Competitor analysis
  • Cash register management
  • Outstanding physical stamina
  • Teamwork and collaboration
  • Organizational skills
  • Attention to detail
  • Cash handling
  • Team building
  • Problem-solving
  • Multitasking
  • Multitasking Abilities
  • Active listening
  • Relationship building
  • Conflict resolution
  • Opening and closing procedures
  • Contract negotiation
  • Task prioritization
  • Processing payments
  • Analytical thinking
  • Stock management
  • Point of sale operation
  • Decision-making
  • Account servicing
  • Interpersonal communication
  • Written communication
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Team collaboration
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Self motivation
  • Goal setting
  • Professionalism
  • Strategic planning
  • Solution selling
  • Sales strategy
  • Continuous improvement
  • Sales reporting
  • Problem-solving aptitude
  • Persuasive communication
  • Competitive analysis
  • Analytical skills

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Professional Working
English
Professional Working

Timeline

Seller, Grocery Stocker

KD Market
01.2024 - Current

Manager

Lidl
03.2022 - 12.2023

Manager

ATB
10.2017 - 02.2022

Master Of Business - Personnel Management

TNEU

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Tetiana Matsevko