Tetsuo Hatanaka
West Hollywood,CA
Summary
Food server with experience in food preparation and service. I possess a keen knowledge of wine & responsibilities of a successful restaurateur. Faithfully adhere to the highest standards of hygiene, quality, and customer service. Seeking to leverage proven skills and acquired knowledge to help achieve your restaurant’s goals and success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Asst.
Nobu Restaurants
12.2018 - 04.2020
- Major backbone of restaurant, assisted managers to turntables and assisted servers with their requests and needs to meet extraordinary level of dining and experience, thus, exceeding gross of $35,000 - $150,000 per day
- Kept close eye on customers to quickly spot leaving guests and clear tables immediately for future patrons, resulted in average over 300 - 700 guests per day
- Private Offsite Dining and Catering for high-profiled clienteles such as Vanity Fair, Google, and Hollywood Celebrities
Trained incoming staff regarding restaurant's expected practices, culture and procedures - Demonstrated genuine hospitality while greeted and established rapport with clienteles and VIPs
Server, Captain, Asst. Mgr, F.O.H Mgr
Robata Jinya
03.2016 - 03.2020
- Managed Labor, inventory, structured schedule proven to be effective during operation while saving labor cost from 31% to 23%, food cost from 26% to 19%
- Individually Averaged $1500 to $3500 per night, PPA $40 - $100, Avg. Guest counts per night 160, Understanding to Turn Tables efficiently and effectively
- Assertively built tailored menus to individual clienteles or "V.I.P" requests to meet and exceed beyond PPA and gross with average of $100 - $400 per person
- Increased Positive Yelp Reviews by providing outstanding service
- Trained under performing waiters in salesmanship methodology, increasing their sales to meet gross/net average
- Perfected menu presentation skills, providing customer holistic understanding of restaurant offerings, leading to more sales
Interim Manager
Jinya Ramen Bar
01.2018 - 04.2018
- Managed Labor, inventory, structured schedule proven to be effective during operation while saving labor cost from 31% to 20%, food cost from 23% to 18%
- Increased Positive Yelp Reviews by providing outstanding service from 3.5 to 4.5
- Developed new process for employee evaluation which resulted in marked performance improvements
Server
Sushi Of Gari
01.2015 - 03.2016
- Adhered the upmost standard & reputation of the Michelin Star
- Perfected menu presentation skills, providing customer holistic understanding of restaurant offerings, leading to more sales
- Upsold high-profit items with vintage, cellared red wines and top shelf liquor to enhance sales numbers.
- Assertively built tailored menus to individual clienteles or "V.I.P" requests to meet and exceed beyond PPA and gross with average of $300 - $500 per person
Server
Ikeda
01.2013 - 01.2014
- Increased sales by 10%, precisely described menu items and special offerings and appropriately identified wine pairings
- Maintained clean dining room, lobby and service areas at all times
- Consistently provided professional, friendly and engaging service
- Resolved guest complaints quickly and efficiently
Education
MBA - Leadership / Professional Coaching
Landmark Worldwide
Culver City, CA2016
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA2009
Skills
- Fluent in Japanese
- Powerful Negotiator
- Possess conflict resolution skills in event of customer dissatisfaction
- Strong Communication Skills
- Restaurant Industry Knowledge
- Lifting Ability
- Extremely Organized
- Skilled in Aloha POS / Mixed Media
- Budgeting and Finance
- Team Leadership
- Risk Management Processes and Analysis
- Teamwork / Collaboration
Certification
- ServSafe Certification: Food Handling
Timeline
Server Asst.
Nobu Restaurants
12.2018 - 04.2020
Interim Manager
Jinya Ramen Bar
01.2018 - 04.2018
Server, Captain, Asst. Mgr, F.O.H Mgr
Robata Jinya
03.2016 - 03.2020
Server
Sushi Of Gari
01.2015 - 03.2016
Server
Ikeda
01.2013 - 01.2014
MBA - Leadership / Professional Coaching
Landmark Worldwide
High School Diploma -
Aliso Niguel High School
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