Ashuntetta Fuller
Oak Park
Summary
Skilled educational director with expertise in collections and success in improving accounts receivable functions and performance. Successfully apply recovery strategies and negotiate with account holders to cut outstanding debts and aged accounts. Excited to bring talent to the team, offering opportunities for growth and advancement.
Overview
8
8
years of professional experience
Work History
Collection Specialist
Enova International
02.2024 - Current
- Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
- Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
- Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
- Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
- Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database
Collection Counselor
Dovenmuehle
12.2022 - 01.2024
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Recorded and updated customer personal accounts with accurate contact information.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Recorded information about customers' financial status and collections status efforts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Completed skip traces on customers failing respond to collection efforts.
- Developed collection methods to achieve or exceed company financial goals.
Lead Teacher/Assistant Director
Little Newtons
01.2021 - 11.2022
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Promoted sensory development by providing access to different textures
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Lead Teacher
River Forest Community Center
08.2019 - 01.2021
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Promoted sensory development by providing access to different textures
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Assistant Teacher
Kids Kingdom Academy
08.2018 - 08.2019
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Teacher Aide
Spout and Spruce
02.2016 - 08.2016
- Promoted sensory development by providing access to different textures
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Bachelor of Science - Healthcare Administrator
Western Governors University
Salt Lake City, UT12.2026
Oak Park and River Forest High School
Oak Park, IL05.2014
Skills
- Energetic caregiver
- Efficient under pressure
- CDA license
- Parent communication
- Credit Control Knowledge
- Strong negotiation skills
- Debt recovery expertise
- Data entry proficiency
- Assertiveness
- Goal-Oriented
- Reliable
Timeline
Collection Specialist
Enova International
02.2024 - Current
Collection Counselor
Dovenmuehle
12.2022 - 01.2024
Lead Teacher/Assistant Director
Little Newtons
01.2021 - 11.2022
Lead Teacher
River Forest Community Center
08.2019 - 01.2021
Assistant Teacher
Kids Kingdom Academy
08.2018 - 08.2019
Teacher Aide
Spout and Spruce
02.2016 - 08.2016
Bachelor of Science - Healthcare Administrator
Western Governors University
Oak Park and River Forest High School