Tetyana Kisilitsa
Vancouver,WA
Summary
Results-driven Bookkeeper and Dispatcher with extensive experience at ATK Trucking Inc. Proficient in QuickBooks and accounts receivable, I excelled in maintaining positive cash flow and enhancing customer service. My strong organizational skills and attention to detail led to improved financial accuracy and streamlined operations, ensuring timely delivery and satisfaction.
Overview
13
13
years of professional experience
Work History
Bookkeeper
ATK Trucking Inc
Vancouver, WA
01.2013 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Completed tax forms in compliance with legal regulations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Inspected account books and recorded transactions.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Supported management by processing invoices and documents with consistent on-time delivery.
Dispatcher
ATK Trucking Inc
Vancouver, WA
01.2013 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
Education
Svalyava Technology College
Svalyava Ukraine03.2002
Skills
- Bookkeeping
- Accounts receivable
- Accounting and bookkeeping
- Quickbooks
- Invoice processing
- Bank statement reconciliation
- Accounts payable
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Bookkeeper
ATK Trucking Inc
01.2013 - Current
Dispatcher
ATK Trucking Inc
01.2013 - Current
Svalyava Technology College