Tetyana Palkevych
Bensenville,United States
Summary
Dynamic leader with proven adaptability and exceptional problem-solving skills. Excelled in administrative leadership, organizations skills, achieving significant cost savings and enhancing customer satisfaction. Expert in MS Office and CRM software, driving efficiency and strategic growth.
Speed in learning and willingness to learn.
Able to work under the 1099 regime.
Overview
12
12
years of professional experience
Work History
Coordinator of Real State Agency
Talento E Perseveranca
04.2022 - 11.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sale Manager
Modalfa, Lda
08.2016 - 03.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Real State Agent
KW Area Aveiro
06.2019 - 02.2022
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Advertised client properties through websites, social media, and real estate guides.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
Receptionist Trainee
Hotel Vila Galé Atlântico
06.2013 - 08.2013
- Demonstrated punctuality and reliability by consistently arriving on time for shifts and completing assigned tasks efficiently.
- Managed sensitive client information with discretion, maintaining confidentiality and professionalism at all times.
- Collaborated with team members on various administrative tasks, enhancing overall office productivity.
- Welcomed visitors warmly upon entry, providing exceptional first impressions of the company.
- Assisted in inventory management, ordering supplies as needed to maintain a well-stocked reception area.
- Increased client retention through timely follow-up calls after appointments or meetings to gather feedback and address concerns if necessary.
- Developed strong interpersonal skills through regular communication with clients and colleagues.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled office meetings and client appointments for staff teams.
- Collected payments, processed transactions and updated relevant records.
Receptionist Trainee
Hotel Pestana Village & Miramar
06.2012 - 08.2012
- Demonstrated punctuality and reliability by consistently arriving on time for shifts and completing assigned tasks efficiently.
- Collaborated with team members on various administrative tasks, enhancing overall office productivity.
- Increased client retention through timely follow-up calls after appointments or meetings to gather feedback and address concerns if necessary.
- Welcomed visitors warmly upon entry, providing exceptional first impressions of the company.
- Assisted in inventory management, ordering supplies as needed to maintain a well-stocked reception area.
- Gained expertise in utilizing office software for efficient processing of documents and recordkeeping purposes.
- Anticipated needs of colleagues by proactively offering support during busy periods or when handling complex tasks.
- Developed strong interpersonal skills through regular communication with clients and colleagues.
- Supported office efficiency by sorting and distributing mail to relevant staff members daily.
- Balanced multiple phone lines simultaneously while remaining courteous and attentive to each caller''s needs or concerns.
- Enhanced customer satisfaction by promptly answering phone calls and directing them to appropriate departments.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Associate of Science - Marketing Management
ISCAA - Instituto Superior De Contabilidade
06-2016
Hotel Reception Technician - Nível 4QRQ - Tourism And Hospitality Management
Escola De Turismo De Aveiro -Scholl of Tourism
07-2014
Skills
- Problem-solving
- Data entry
- Adaptability and flexibility
- Administrative leadership
- Staff supervision
- Document management
- Customer service
- Decision-making
- Database management
- Consulting
- CRM software
- Team collaboration
Languages
Portuguese
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Spanish
Professional Working
Personal Information
Title: Coordinator - Administrator - Sale Manager - Receptionist
Contact
Bensenville, IL 60106
Education
Aveiro, Portugal
Timeline
Coordinator of Real State Agency
Talento E Perseveranca
04.2022 - 11.2024
Real State Agent
KW Area Aveiro
06.2019 - 02.2022
Sale Manager
Modalfa, Lda
08.2016 - 03.2022
Receptionist Trainee
Hotel Vila Galé Atlântico
06.2013 - 08.2013
Receptionist Trainee
Hotel Pestana Village & Miramar
06.2012 - 08.2012
Hotel Reception Technician - Nível 4QRQ - Tourism And Hospitality Management
Escola De Turismo De Aveiro -Scholl of Tourism
Associate of Science - Marketing Management
ISCAA - Instituto Superior De Contabilidade
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