Tetyana Vorobets
Downers Grove,IL
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Safety Assistant Supervisor
IIK Transport Inc
08.2022 - 12.2024
- Oversee and enforce compliance with DOT,FMCSA regulation across a fleet of 230 vehicles
- Responsible for driver qualification files (DQF) and ensured proper documentation for CDL Drivers
- Managing the drivers hiring process followed by comprehensive onboarding orientation including background checks, training for new hires emphasizing company safety culture
- Scheduling Drug and or Alcohol tests( pre- employment, post-accident, random via Med-Stop)
- Completing ClearingHouse, MVR, PSP, verifying Medical Cards
- Inquiry to previous employer driving record for past 3 years
- Meeting and review of driver's record for tickets and DOT inspections
- Monitoring Samsara(dash camera) fleet speed and responding accordingly to ensure a safe network.Keeping close eye on weather conditions and providing alerts when needed
- Conducted monthly safety meetings and training sessions to address driver concerns and reinforce compliance practices.Monitor drivers performance and completing re-orientations.Promptly addressing issues and providing re-training when necessary
- Provide one-on-one coaching sessions for underperforming drivers to achieve improvement in safety scores.Evaluate drivers performance and provide feedback for improvement
- Support the Safety manager in investigating accidents and incidents including gathering driver statements, accident photos and police reports including corrective actions and trends for safety improvement
- Support safety- related projects and initiatives as directed by Safety Manager
- Act as point of contact for safety related questions from drivers and employees
Front Office Manager
Nobu Hotel Chicago
04.2022 - 08.2022
- Oversee daily front office operations including check-ins, check outs, reservation and concierge services for 115 guest rooms and suites for a 5-star property
- Led a team of front desk concierge and bell staff, ensuring high levels of professionalism, service and efficiency
- Managed departmental budgets and optimizing costs while maintaining luxury services standards
- Collaborate with housekeeping, sales, maintenance teams to ensure timely room availability and superior guest experience
- Work directly under the General Manager and assist with special projects
- Monitor VIP and high- profile guests meeting them personally handling all special requests, and resolving escalated issues
- Ensure a warm and professional welcome for all guests and address their needs promptly
- Supervise, train, and schedule front desk ,concierge and bell staff
- Conduct regular performance evaluation, provide feedback, and motivate staff to deliver exceptional service
- Handle quest inquiries, complaints and requests with professionalism and efficiency
- Lead team meetings to communicate updates, set goals, and review performance
- Maintain accurate reservations and room assignment systems
- Monitor lobby cleanliness , ensuring the space reflects the hotel standard
- Assist in maximizing room revenue through effective inventory control and upselling techniques
- Manage front desk budget, including staffing cost, supplies and all operational expenses
- Enforce safety, security and emergency procedures for guest safety
- Oversee daily operations, ensuring smooth and up to standard check-ins, check-outs and billing processes
- Ensure all front of the house operations comply with hotel policies, brand standards and local regulations
- Monitor and respond to guest satisfaction scores, reviews and implement strategies to improve service and standards
Front Office Manager
Renaissance Chicago Glenview Suites Hotel
03.2021 - 02.2022
- Promoted to Front Office Manager in March 2021 - had been handling all Front Office Manager duties following re-opening of the hotel on June 15th, 2020 (prior Front Office Manager was not retained)
- Respond to all Marriott GSS reviews (Guest Voice)
- Work with limited staffing in all departments while still providing exceptional service
- Ensure all team members were adhering to Marriott and property's Covid-19 protocols
- Enter reservations and work directly with group contacts in the absence of the Sales Department
- Train and re-train team members on Renaissance Brand standards
- Develop and roll out the hotel's first Renaissance Navigator Guide
- Maintain and exceed Marriott's mobile check-in execution percentage standards
Assistant Front Office Manager
Delta Hotels by Marriott Chicago North Shore Suites & Renaissance Chicago Glenview Suites Hotel
09.2019 - 03.2021
- Implemented Marriott's Mobile-Key system for property and trained all front desk team members
- Installed Marriott's GXP / Empower system for property and trained all front desk team members
- Responsible for hotel's sundry shop (stocking products, adding new items in hotel PMS system, creating and editing price guide)
- Aggressively sold hotel rooms, including overbooking, on potential sell-out nights to achieve perfect sellouts
- Work directly with Front Office Manager on hiring, coaching & counseling, and training of all front desk team members
- Push and train all team members on the importance of online reviews, constantly working to increase our Trip Advisor ranking
- Hotel converted to the Renaissance Brand on March 4th, 2020
- I was relied upon heavily to train all hotel team members and build an upscale Renaissance mentality due to my prior experience at the Renaissance Schaumburg Hotel
- Hotel closed on March 22nd, 2020 due to Covid-19 pandemic - assisted with completing the property, working with a select group of managers in housekeeping, laundry, and any other areas required to close the hotel safely
Reception Navigator • Front Desk
Renaissance Schaumburg Convention Center Hotel
05.2017 - 09.2019
- Multi-task in a high traffic/ high volume hotel featuring 474 guest rooms and over 160,000 square feet of total meeting space
- Navigate discoverer guests - to add richness and detail to the moments in their lives; to always seek out and find something wonderfully new through a 'work to live' motto
- Provide excellent customer service by being readily available for all guests
- Take proactive approaches and appropriate follow-through when dealing with guest challenges
- Create and encourage an environment that emphasizes motivation, teamwork, continuous improvement, and a passion for providing service
- Process all guest requests via Salesforce, such as shuttle, amenity, guest concerns, room service orders, and maintenance requests
- Process advance deposits
- Close end of day shift to ensure all guests folios were processed correctly
Front Desk Lead/Manager on Duty
Courtyard by Marriott Arlington Heights South
10.2016 - 09.2019
- Close end of day shift to ensure all guests folios were processed correctly, including end of day deposit
- Welcome guests upon arrival
- Answer questions regarding hotel services
- Educate guests and front desk team members on the local area
- Ensure that guests are satisfied with room assignments
- Take reservations over the phone
Education
Certificate - Hospitality Management
Harper College
Palatine, ILAmerican Heart Association CPR Certification, CNA Certified, PCT Patient Care Technician
Illinois School of Health Careers
Skills
- Proficient in Marriott front desk PMS systems - Opera
- Proficient in Marriott front desk PMS systems - Fosse
- Proficient in Marriott front desk PMS systems - Full-Service PMS
- Highly skilled at working under pressure
- Experienced with scheduling according to business needs
- Attention to detail
- Building a team culture with the front desk staff
- Health and safety regulations
- Accident prevention
- Safety documentation
- First aid administration
Languages
- English
- Ukrainian
- Russian
- Polish
Languages
English
Professional
Russian
Professional
Polish
Professional
Ukrainian
Professional
References
References available upon request.
Timeline
Safety Assistant Supervisor
IIK Transport Inc
08.2022 - 12.2024
Front Office Manager
Nobu Hotel Chicago
04.2022 - 08.2022
Front Office Manager
Renaissance Chicago Glenview Suites Hotel
03.2021 - 02.2022
Assistant Front Office Manager
Delta Hotels by Marriott Chicago North Shore Suites & Renaissance Chicago Glenview Suites Hotel
09.2019 - 03.2021
Reception Navigator • Front Desk
Renaissance Schaumburg Convention Center Hotel
05.2017 - 09.2019
Front Desk Lead/Manager on Duty
Courtyard by Marriott Arlington Heights South
10.2016 - 09.2019
Certificate - Hospitality Management
Harper College
American Heart Association CPR Certification, CNA Certified, PCT Patient Care Technician
Illinois School of Health Careers
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