Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teudy Alejo

Brooklyn,NY

Summary

Proven to enhance facility cleanliness and guest satisfaction, my tenure at Guardian Service Industries Inc showcases my strong work ethic and problem-solving skills. Specializing in facility cleaning and customer service, I efficiently organized supplies, reducing operational inefficiencies by 20%. My proactive approach and dedication to maintaining high standards in cleanliness and guest relations set me apart.

Overview

11
11
years of professional experience

Work History

Porter

Guardian Service Industries Inc
01.2022 - Current
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Supervised supplies in inventory and submitted reorder requests.
  • Operated buffers and burnishers to clean and polish floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Delivered guest messages quickly and correctly, maintaining information confidentiality.
  • Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
  • Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.

Building Porter

Able Services
01.2017 - 01.2022
  • Cleaned and organized building areas as required.
  • Completed sweeping, mopping, and window-cleaning.
  • Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.
  • Collaborated with vendors for necessary repairs and maintenance tasks, ensuring quality workmanship at competitive pricing.
  • Upheld a high standard of customer service when interacting with residents, addressing their needs professionally and courteously.
  • Enhanced building cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
  • Maintained detailed records of all completed tasks to ensure accurate reporting to property management staff.
  • Worked closely with fellow porters to prioritize tasks effectively so as not to disrupt daily operations.
  • Assisted with move-ins and move-outs, coordinating with tenants to minimize disruption and maintain property condition.
  • Performed cleaning and maintenance duties as directed.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Maintained building exteriors for professional, clean presentation standards.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Operated buffers and burnishers to clean and polish floors.

Door Attendant

ABS Partner Real Estate
07.2013 - 07.2017
  • Kept work area clean and safe.
  • Supported smooth operations by promptly addressing guest inquiries and directing them to appropriate departments or personnel.
  • Provided emergency response support as needed, including first aid administration or incident reporting according to established protocols.
  • Participated in regular training sessions to stay current on hotel policies, procedures, and customer service best practices.
  • Utilized strong multitasking abilities to manage multiple guest requests simultaneously while maintaining a calm and professional demeanor.
  • Assisted in maintaining a secure environment by monitoring access points and reporting any suspicious activities to security personnel.
  • Demonstrated strong communication skills when interacting with guests from diverse backgrounds, fostering a welcoming atmosphere upon arrival.
  • Maintained excellent customer relations.
  • Reduced wait times at the reception area by proactively identifying arriving guests who required assistance with luggage or transportation arrangements.
  • Increased guest satisfaction by offering personalized recommendations for local attractions and dining options based on individual preferences.
  • Helped guests transport large items.
  • Maintained accurate records of all incoming packages for hotel guests, ensuring timely delivery to rooms upon request.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Examined doors, windows and gates to verify security.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Issued access cards to authorized personnel to monitor access points.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.

Education

High School Diploma -

ASA College
Brooklyn, NY
07.1994

Skills

  • Customer Service
  • Strong Work Ethic
  • Problem-Solving
  • Clean Driving Record
  • General Labor
  • Worksite safety
  • Punctual and Dependable
  • Heavy Lifting
  • Cleanliness and hygiene
  • Ensuring customer satisfaction
  • Inventory Maintenance
  • Supply Stocking and Organization
  • Facility Cleaning
  • Janitorial duties
  • General Maintenance
  • Safety and Security
  • Building Maintenance
  • Hand tool knowledge
  • Trash pickup
  • Work Orders
  • Grounds Maintenance
  • Building Supervision
  • Facilities Maintenance

Languages

Spanish
Native or Bilingual

Timeline

Porter

Guardian Service Industries Inc
01.2022 - Current

Building Porter

Able Services
01.2017 - 01.2022

Door Attendant

ABS Partner Real Estate
07.2013 - 07.2017

High School Diploma -

ASA College

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Teudy Alejo