Teuiauna Harris
Augusta ,GA
Summary
Proven Call Center Representative with a track record of enhancing customer satisfaction at Cardinal Health. Leveraged complaint resolution and verbal communication skills to exceed service level goals. Specialized in call center operations and customer service, achieving a significant increase in customer retention through tailored support and efficient problem-solving.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Cardinal Health
11.2022 - 12.2024
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Call Center Representative
Teleperformance
07.2019 - 01.2021
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative
Robert Half
02.2017 - 09.2018
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Master Of Health Administration -
Miller Motte High
Augusta, GAH/s Diploma -
Glenn Hills High
Augusta, GA05.2017
Skills
- Complaint resolution
- Call logging
- Account updating
- Sales closing
- Answering questions
- Appointment scheduling
- Call control skills
- Call center operations
- Credit adjustments
- Call controlling
- Verbal and written communication
- Call center customer service
- Technical troubleshooting
- Documentation and reporting
- Inbound phone call management
Timeline
Call Center Representative
Cardinal Health
11.2022 - 12.2024
Call Center Representative
Teleperformance
07.2019 - 01.2021
Customer Service Representative
Robert Half
02.2017 - 09.2018
Master Of Health Administration -
Miller Motte High
H/s Diploma -
Glenn Hills High
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