Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Teunna Williams

Lehigh Acres

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

5
5
years of professional experience

Work History

Cashier/ Customer Service

Fresco y Mas
06.2022 - 12.2024
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Dispatcher

Lets Rolle transport llc
01.2020 - 07.2023
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Scheduled loads according to priority and available equipment.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Identified locations and needs of callers to accurately send assistance.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Cashier

Family Dollar
12.2021 - 03.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

East Lee County High School
Lehigh Acres, FL
05.2023

Skills

  • Customer Service
  • POS Systems
  • Cash Handling
  • Customer Relations
  • Policies and Procedures
  • Customer Transactions
  • Call Response and Transfer
  • Problem-Solving
  • Reliable and Responsible
  • Payment Processing
  • Cash Register Operations
  • Customer Assistance
  • Cash Management
  • Customer assistance
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Customer relations
  • Order taking
  • Written and verbal communication

Education and Training

other

Timeline

Cashier/ Customer Service

Fresco y Mas
06.2022 - 12.2024

Cashier

Family Dollar
12.2021 - 03.2022

Dispatcher

Lets Rolle transport llc
01.2020 - 07.2023

High School Diploma -

East Lee County High School

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Teunna Williams