Teurai Demetria PADZORIMA
Huntersville
Summary
Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.
Overview
21
21
years of professional experience
Work History
Office Administrative Assistant
The Legacy Builders Group
05.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for clients.
- Assist with organizing Financial Workshops to educate potential clients about the benefits of life insurance policies.
Support Worker
Carolina Classic Senior Care, LLC
01.2021 - 12.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
Supervisor Team Lead
JUNIPER
03.2009 - 07.2019
- Ensuring all care rehabilitation practices are provided in a manner that promotes the personal values of the residents/ clients, and adhere to relevant Code of Ethics, legislation affecting practice and standards of practice
- Communicating with residents/ clients, relatives, fellow team members in a professional manner that shows respect for individuals
- Identifying areas of improvement by using a continuous Quality Improvement approach to problem solving, whilst also encouraging and responding to team member's suggestions for improvements in work practices/ customer service
- Assist with residents' assessments, including nutrition and pain assessments and complete necessary documentations
- Coordinating any transfers to hospital, notifying the doctor and family
- Ensuring all relevant information has been recorded and reported at the end of day.
- Providing support and clinical advice regarding medications and all areas of clinical care
- Liaising with Care Coordinator, GP's, Pharmacist, Allied Health Professionals and families, regarding residents' health concerns and clinical issues that arise
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Cared for residents with diagnoses such as respiratory failure, diabetes, Parkinson's disease and dementia
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Secretary Receptionist
Clarion Insurance
03.2004 - 07.2019
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Sorted, received and distributed mail correspondence between departments and personnel
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Collected, sorted, distributed and sent mail and packages
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
- Wrote professional business documents, such as policy documents and claim forms
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Kept reception area clean and neat to give visitors positive first impression
- Routed incoming mail and messages to relevant personnel without delay
Customer Sales Assistant
Edgars
11.2007 - 07.2008
- Referred customers to specialized selling teams to build long term trust
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Performed timely sales transactions
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
- Entered all sales into cash register to record purchases
- Ensured compliance with company service standards and inventory and cash control procedures
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Maintained current knowledge of store promotions and highlighted sales to customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Faith Wear
Shop Manager
07.2004 - 10.2006
- Trained team members in successful strategies to meet operational and sales targets
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Optimized store displays and appearance via strategic merchandising
- Generated spreadsheets detailing sales information
- Completed routine store inventories
- Maintained work environment in clean and sanitary manner
- Trained new employees on proper protocols and customer service standards
- Resolved customer service issues promptly
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Education
Certificate in Medical Reception Certificate in Medical Terminology - Medical Assisting
Career Academy
12.2018
Bachelor of Science - Biomedical Science, Occupational Health and Safety
Edith Cowan University
09.2017
Diploma of Science - Health Studies
Perth Institute of Business Technology
11.2011
No Degree - Nursing Assistant
Cursa
Online02-2025
Office Procedures Level 1 - undefined
2002
Book-keeping and Accounts Level 1 - undefined
2002
English for Business Communications Level 1 - undefined
2002
Typewriting Elementary - undefined
2000
Commercial Numeracy Level 1 - undefined
2000
Skills
- Detail-oriented approach
- Effective organizational skills
- Problem solving
- Quality Improvement
- Independently motivated
- Effective team collaboration
- Effective organizational skills
- Equipment setup and maintenance
- Occupational safety training
Timeline
Support Worker
Carolina Classic Senior Care, LLC
01.2021 - 12.2024
Office Administrative Assistant
The Legacy Builders Group
05.2020 - Current
Supervisor Team Lead
JUNIPER
03.2009 - 07.2019
Customer Sales Assistant
Edgars
11.2007 - 07.2008
Faith Wear
Shop Manager
07.2004 - 10.2006
Secretary Receptionist
Clarion Insurance
03.2004 - 07.2019
Bachelor of Science - Biomedical Science, Occupational Health and Safety
Edith Cowan University
Diploma of Science - Health Studies
Perth Institute of Business Technology
Office Procedures Level 1 - undefined
Book-keeping and Accounts Level 1 - undefined
English for Business Communications Level 1 - undefined
Typewriting Elementary - undefined
Commercial Numeracy Level 1 - undefined
Certificate in Medical Reception Certificate in Medical Terminology - Medical Assisting
Career Academy
No Degree - Nursing Assistant
Cursa
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